Loyalty It Sr. Manager

At Viva, we look for passionate individuals who truly love what they do.Now is the perfect time to join our team Viva is the lowest-cost, most preferred, fun, and profitable airline in the Americas, operating the youngest fleet in Latin America and ranking among the fastest-growing airlines worldwide.We foster a culture of inclusion, passion, and transparency—breaking traditional norms, redefining the way we work, and committing to excellence in service and passenger safety.As a Loyalty IT Sr.Manager, you will be responsible for defining and executing Doters' technology strategy, ensuring the loyalty platform is secure, resilient, scalable, and innovation-driven.Reporting directly to the CLO, this role serves as the strategic bridge between business needs and technology execution, enabling sustainable growth, seamless ecosystem integration, and long-term competitiveness.This position oversees the end-to-end technology agenda — including platform architecture, system integrations, cybersecurity, vendor management, and IT governance.With accountability for ensuring that technology enables product evolution, partner onboarding, and enterprise-grade resilience, the IT Sr.Manager leads Doters' back-end and architecture transformation, positioning IT as a core driver of loyalty economics and customer experience.As a member of the Doters leadership team, the Sr.Manager collaborates closely with Product, Commercial, Finance, and Marketing leaders to ensure the platform is built and operated as a business-critical asset that fuels innovation and delivers enterprise value.Your Key Responsibilities- Define, design, and execute Doters' long-term technology and development strategy, ensuring alignment with the business vision, product evolution, and partner ecosystem growth.- Lead the design and governance of the loyalty technology architecture, ensuring scalability, interoperability, resilience, and long-term sustainability.- Drive digital transformation initiatives, integrating automation, cloud solutions, and data-driven capabilities across the loyalty platform and operations.- Oversee the development, maintenance, and continuous optimization of Doters' digital platforms, ensuring proper execution of the technology roadmap and alignment with product and customer experience standards.- Lead complex integrations with external partners (banks, airlines, retailers, mobility providers), ensuring robust APIs, system interoperability, and scalable performance.- Govern software development practices, promoting agile methodologies, DevOps standards, and continuous delivery models.- Lead the cybersecurity and data protection strategy, ensuring compliance with regulatory and governance frameworks such as PCI-DSS, ITGCs, ISO *****, ICFR, and data privacy regulations.- Manage technology risk, controls, business continuity, and disaster recovery planning, ensuring operational resilience for all core services.- Establish technology governance processes and performance KPIs, ensuring transparency, operational efficiency, and accountability across IT operations.- Direct the end-to-end vendor management strategy, including vendor selection, negotiation, contract oversight, SLA management, and strategic innovation partnerships.- Build and lead a high-performing IT & Development organization, strengthening capabilities across architecture, software development, infrastructure, cybersecurity, and digital platforms.- Foster a culture of innovation, continuous improvement, collaboration, and accountability within the technology function.- Serve as a key member of the Doters leadership team, contributing to enterprise-wide strategy, cross-functional alignment, and long-term business transformation.Our Ideal Candidate- Advanced degree in Computer Science, Engineering, or equivalent; MBA or executive education is a strong plus.- 8–10+ years of experience in IT leadership, platform development, or technology strategy roles, preferably within loyalty, airline, fintech, or e-commerce environments.- Proven expertise in designing and scaling enterprise-grade digital platforms, with strong knowledge of architecture serverless, APIs, and integrations.- Deep knowledge of IT governance, cybersecurity, compliance (PCI-DSS, ISO *****, SOX platforms), and data privacy frameworks.- Full-stack knowledge with experience in Angular and Node.js- Experience building and deploying microservices on AWS.- Strong track record in building and leading high-performing technology teams.Benefits You Will Enjoy as #TeamViva• Flexible schedule.• #TheBestAirlineToWork: An incredible work environment.• Unlimited vacation from day one.• Savings fund & savings account.• Staff Travel: Discounted flights for you and up to 12 loved ones after 6 months.• MyIDTravel: Fly worldwide with 20+ airline alliances at reduced fares after 6 months.• Life & medical insurance + 24/7 online family medical assistance.• Exclusive discounts on gyms, retail stores, restaurants, universities, and more.• Above-the-law benefits.About UsWe are Mexico's lowest-cost airline, operating the most modern fleet in Latin America, and rapidly expanding globally.At Viva, we value diversity, promote gender equity, and foster innovation, collaboration, and inclusion.We prioritize employee well-being, ensuring a safe and positive workplace.