IT Support Specialist — Desktop

**Responsibilities**: - Set up equipment for users such as Desktop, Laptop and desk-phones and troubleshoot issues related to them. - Perform Installation and configuration of desktops & laptops and maintain their backups as per the standard company policies. - Participate in workstation moves, desk additions and changes, to maintain network and system...

A leading tech solutions provider seeks a Technical Lead to enhance Desktop Support and optimize IT operations in Monterrey, Nuevo León. You will drive technical excellence while collaborating with cross-functional teams to maintain the IT infrastructure. With a focus on remote support, you’ll address complex technical issues and ensure compliance with...

A global leader in digital transformation is seeking an IT Support Technician to deliver advanced technical support for desktop environments. The role involves diagnosing issues with hardware, software, and remote access technologies, facilitating service delivery while collaborating with business units. Candidates must possess over 3 years of desktop...

Ware Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey office! The IT Support Specialist is responsible for supporting our end users in the Mexico offices, and other locations as assigned by IT leadership. This help desk role has the primary responsibility of troubleshooting and/or triaging tickets from team members in the...

Ware Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey office!The IT Support Specialist is responsible for supporting our end users in the Mexico offices, and other locations as assigned by IT leadership. This help desk role has the primary responsibility of troubleshooting and/or triaging tickets from team members in the...

A global technology company based in Monterrey is seeking an entry-level IT Support Specialist to provide on-site technical support. The candidate must have a bachelor's degree in IT or Computer Science, along with proficiency in Mobile Device Management and Windows 10. The role involves troubleshooting various technical issues, ensuring consistent...

We are looking for the best IT Support agents to join a growing team in the telecommunications industry. Some of the essential duties include: - Review order package, all required documentation and applicable information to confirm service is available for implementation. - Attend call(s) with the customer as coordinated by the Project Manager for...

Ware Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey office! The IT Support Specialist II is responsible for supporting our end users in the local office and other offices in the region, as assigned by IT leadership. This support role has the primary responsibility of troubleshooting and/or triaging tickets from WM team...

Ware Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey office!The IT Support Specialist II is responsible for supporting our end users in the local office and other offices in the region, as assigned by IT leadership. This support role has the primary responsibility of troubleshooting and/or triaging tickets from WM team...

**Responsibilities**: - ⁠ ⁠Resolve support escalations from the Service Desk and 2nd/3rd Line teams - ⁠ ⁠Deskside support and troubleshooting - ⁠ ⁠Maintain ticket updates in the ITSM Management Tool (Service Now) and ensure customer and stakeholders remain informed - ⁠ ⁠Resolve tickets within SLA - ⁠ ⁠Build PC’s and Macs as per defined...