IT Support Specialist Ii
hace 3 días
Ware Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey officeThe IT Support Specialist II is responsible for supporting our end users in the local office and other offices in the region, as assigned by IT leadership. This support role has the primary responsibility of troubleshooting and/or triaging tickets from WM team members onsite and remote, and also functions as a mid-level escalation point for various technologies.**IT Support Specialist Responsibilities**:- This is a mid-level IT support role that serve as an escalation resource of the helpdesk team- Work hours are 8:00 AM - 5:00 PM, local time; afterhours work as-needed to complete open tasks- Provide excellent customer service through effective communication and active engagement.- Resolve IT requests within established Service Level Agreements (SLA).- As needed, escalate IT issues to senior-level technicians, infrastructure team or IT management- Manage own help desk system queue to ensure timely response and resolution times.- Assist other team members to help balance the IT workload.- Develop and maintain a close working relationship with the IT team and end users.- Effective assignment and recovery of IT assets in the assigned region.- Maintain accurate inventory of all hardware and software.- Anticipate the unique needs of each office by engaging with its local representatives.- Be continuously alert and responsive to the ever-evolving needs of the staff in the region.- Active contributor of technical solutions and documentation.- Support a minimum of 3 offices with over 100 employees total.- Assist efforts involving office buildouts, expansions or moves.- Complete assignments as assigned by the Director of IT, Principal of IT or Ware Malcomb leadership.- Participate in after-hours work, and travel to various work sites, as needed.**IT Support Specialist Qualifications**:- Knowledge of infrastructure and cybersecurity fundamentals.- Able to safely lift or carry equipment weighing up to 25 lbs. and reach for overhead items.- Bachelor’s degree or equivalent combination of technical training/work experience.- Minimum of three (3) years of support experience with the following:o Windows 10/11, Active Directory, Office 365, MS Office, PC imaging, software updateso Applications: AutoCAD, Civil 3D, Revit; Sketchup, Adobe Suite, SharePointo Network connectivity, VPN issues, remote work, Zoom, VoIP, mobile deviceso Troubleshooting hardware, software, network, printing and telecom issues- Analytical, critical and deductive reasoning required to troubleshoot user issues.- Effective communication of technical information to a less technical audience.- Clear, concise, professional and thorough oral and written communication skills.- Ability to multi-task, follow processes and procedures and take direction positively.- Ability to speak, understand and write in English.- Established in 1972, Ware Malcomb is a contemporary and expanding full service design firm providing professional architecture, planning, interior design, civil engineering, branding and building measurement services to corporate, commercial/residential developer and public/institutional clients throughout the world._- With office locations throughout the United States, Canada, Mexico and Brazil, the firm specializes in the design of office, industrial, science & technology, healthcare, retail, and public/institutional projects._
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IT Support Specialist Ii
hace 5 días
Monterrey, México Ware Malcomb A tiempo completoWare Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey office! The IT Support Specialist II is responsible for supporting our end users in the local office and other offices in the region, as assigned by IT leadership. This support role has the primary responsibility of troubleshooting and/or triaging tickets from WM team...
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IT Support Specialist
hace 3 días
Monterrey, México Ware Malcomb A tiempo completoWare Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey office!The IT Support Specialist is responsible for supporting our end users in the Mexico offices, and other locations as assigned by IT leadership. This help desk role has the primary responsibility of troubleshooting and/or triaging tickets from team members in the...
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IT Support Specialist
hace 5 días
Monterrey, México Ware Malcomb A tiempo completoWare Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey office! The IT Support Specialist is responsible for supporting our end users in the Mexico offices, and other locations as assigned by IT leadership. This help desk role has the primary responsibility of troubleshooting and/or triaging tickets from team members in the...
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IT Support Specialist
hace 5 días
Monterrey, México Optimas Solutions A tiempo completo**IT Support Specialist** **Monterrey, Nuevo Leon** **A**bou**t Optimas**: Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on - the-ground teams understand the nuances of every...
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IT Support Specialist
hace 3 días
Monterrey, México Optimas Solutions A tiempo completo**IT Support Specialist****Monterrey, Nuevo Leon****A**bou**t Optimas**:Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on- the-ground teams understand the nuances of every community...
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Night-Shift Customer Support Specialist II
hace 3 días
Monterrey, México Uber Freight A tiempo completoA leading logistics technology company in Monterrey is seeking a Customer Support Specialist II to provide exceptional support for U.S. and Canada operations. This role involves problem-solving, communication with carriers and customers, and requires advanced English skills. The position follows a unique 4x4 night shift schedule, ensuring flexibility while...
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Billing Support Specialist Ii
hace 3 días
Monterrey, México WWEX Group A tiempo completoPURPOSE The Billing Support Specialist II handles more complex inquiries and serves as a knowledge resource for peers. This role requires deeper understanding of carrier billing, dispute processes, and payment workflows, with the ability to independently resolve moderate issues and mentor Level I team members. ESSENTIAL DUTIES & RESPONSIBILITIES - Perform...
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IT Support Specialist — Desktop
hace 2 días
Monterrey, México HCLTech A tiempo completoA global technology company based in Monterrey is seeking an entry-level IT Support Specialist to provide on-site technical support. The candidate must have a bachelor's degree in IT or Computer Science, along with proficiency in Mobile Device Management and Windows 10. The role involves troubleshooting various technical issues, ensuring consistent...
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IT Support Specialist — Desktop
hace 1 día
Monterrey, México HCLTech A tiempo completoA global technology company based in Monterrey is seeking an entry-level IT Support Specialist to provide on-site technical support. The candidate must have a bachelor's degree in IT or Computer Science, along with proficiency in Mobile Device Management and Windows 10. The role involves troubleshooting various technical issues, ensuring consistent...
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Junior IT Specialist
hace 3 días
Monterrey, México Centris A tiempo completoA customer contact service hub in Monterrey is looking for a Junior IT Specialist to carry out system administration tasks, support users, and maintain hardware. The ideal candidate should possess basic to intermediate IT skills, advanced English capabilities, and troubleshooting experience. The position offers a competitive salary of $25–$30 per month...
