Customer Order

hace 3 semanas

Xico, México Gas Power Global Services A tiempo completo

**Job Description Summary**: Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.**Roles and Responsibilities**- Focus on customer parts fulfillment through order cycle; working quickly, accurately, and effectively to resolve customer issues.- Interface with internal & external customers on a daily basis to meet fulfillment needs for orders; meeting quarterly sales and cash targets and customer deadlines.- Drive fulfillment processes across critical enabling cross-functional teams to support customer delivery expectations (including Engineering, Sourcing, Pricing, Shipping, Factories, Commercial and Field Teams).- Manage Order-to-Remittance (OTR) for internal customers with New Unit Spares, Transactional Customers (TX) and Contractual Services Agreements (CSAs) fulfillment request.- Act as the voice of the customer for escalations relating to orders and parts delivery.- Manage shortages and returned material while supporting the business inventory & quality strategy.- Enhance and maintain internal and external customer relationships.- Support system enhancements and key initiatives that affect parts fulfillment operations.- Provide clear & detailed quote/ order management communication to all affected stakeholders across the life cycle of the order.- Understand affected order management Performance Indicators - as critical measures of parts fulfillment excellence.- Manage & maintain accurate order data quality across the life cycle of order.**Required Qualifications**- This role requires basic experience in the Services & Customer Order and Fulfillment.Knowledge level is comparable to a Bachelor's degree from an accredited university or college.- Strong oral and written English communication skills.- Proficiency in Microsoft Office products, specifically Excel and Teams, is highly desirable.**Desired Characteristics**- Knowledge of Manufacturing / Sourcing operations.- Knowledge of Oracle or other Siebel based software.- Familiarity with the Energy industry.- Project management experience.- Green Belt or equivalent quality certification.**Additional Information**:**Relocation Assistance Provided**:NoLI-Remote - This is a remote position

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