Order Management Agent

hace 3 semanas

Xico, México Siemens A tiempo completo

As an Order Management Agent, you will be responsible for overseeing the entire order process, from order placement to delivery.You will ensure that customers receive their orders accurately and on time, while maintaining a high level of customer satisfaction.**Responsibilities**:- Order Processing: Accurately enter and manage customer orders in the system.- Customer Communication: Serve as the main point of contact for customers regarding order status, issues, and inquiries.- Coordination: Work closely with the warehouse, logistics, and sales teams to ensure timely fulfillment of orders.- Issue Resolution: Identify and resolve any issues or discrepancies with orders.- Documentation: Maintain accurate records of customer interactions and transactions.- Compliance: Ensure all orders comply with company policies and procedures.**Qualifications and Skills**:- Bachelor's degree in business administration, international business administration, finance or a related field- 1-2 years of experience in order management, customer service, or a related field.- **Advanced English language**:- Strong communication and organizational skills and the ability to multitask.- Familiarity with order management systems and Microsoft Office Suite.- Familiarity with healthcare, tech industries is preferable, not mandatory.- Software Proficiency, SAP knowledge desirable- Desirable key soft skills that are beneficial for this position:- Communication: Clear and effective communication is crucial for interacting with customers and internal teams.- Problem-Solving: The ability to quickly identify problems and implement effective solutions is essential.- Attention to Detail: Ensuring orders are processed accurately requires a high level of attention to detail.- Organizational Skills: Managing multiple orders and tasks simultaneously requires strong organizational abilities.- Customer Service Orientation: A focus on providing excellent customer service and maintaining customer satisfaction.- Teamwork: Collaborating with various departments in different regions to ensure smooth order fulfillment.- Adaptability: Being able to adapt to changing processes and systems.- Time Management: Efficiently managing one's time to meet deadlines and handle a high volume of orders.- Empathy: Understanding and addressing customer concerns with compassion and care.

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