Field Services Manager

Field Services ManagerCome create the technology that helps the world act togetherWe are a B2B technology innovation leader pioneering the future where networks meet cloud.At Nokia you will have a positive impact on people's lives and help build the capabilities needed for a more productive, sustainable, and accessible world.Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.Requisition ID********BXNetwork InfrastructureThe pandemic has highlighted how important telecoms networks are to society.Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.The team you will be a part ofThe Field Service Manager manages the field force (FF) as a one-stop-shop competence center for the whole or part of a geographical zone, leveraging FF resources (internal, Service Companies, 3rd party suppliers) to optimize costs and ensuring projects are delivered in scope of contractual obligations and within forecasted costs, time, and required quality.NI is the organization in Nokia who deliver Optical, IP and Fixed Network Technologies.You will be leading projects in different technologies for all our costumer in Mexico, you will be in touch with technical areas like Project Management, Customer Engineering, Deployment, Costumer Care, B&P, Logistic, Supply Chain and many other project stakeholders in Mexico and around the world.The Field Service Manager manages the field force (FF) as a one-stop-shop competence center for the whole or part of a geographical zone, leveraging FF resources (internal, Service Companies, 3rd party suppliers) to optimize costs and ensuring projects are delivered within scope of contractual obligations and within forecasted costs, time, and required quality.What you will learn and contribute toAs part of the team, you will:- Manages internal resources, developing competencies through the training plan, coaching, best practice sharing, etc.- Ensures resource readiness (internal, 3rd party supplier) and availability with relevant competencies according to needs of all projects planned on the assigned geography.- Works with the relevant team, the country 3rd party supplier strategy, defines local standard service catalogues and participates to supplier selection and supplier performance review process.- Acts as a professional advisor regarding 3rd party supplier overall operational performance (quality, costs, etc.) mitigating any quality issues- Contributes on the offer preparation / tendering costing and dimensioning of Field internal resource validation and supplier capacity in own geography.- Responsible for being the escalation point any unresolved issue.- With respect of the geographical area and complexity business, is responsible for the cost and quality efficient execution of all field services so that they respect customers Service Level Agreements (SLAs), scope of work, quality requirements and control process execution.- Lead costumer meetings to drive the project success- Supplier Relationship Management and Development- Health & Safety Management- Manage and Follow-up best practices of IT Management System ISO *****Your skills and experienceYou have:- Telecom, Electrical or Electronic Engineers are welcome or have a similar degree with solid working and practical experience.- Fluent in English- Eight (8) years of experience in the same position.- Deep Knowledge of Fixed, Optical and IP Networks- Performs and coordinates day-to-day activities to meet departmental/project objectives- Based in Monterrey, Nuevo Leon - preferred.- Must be able to work under pressure.- Must manage the customer relationship.- Be a team player, calm, pragmatical, with open minded personality- Decision-making typically according to established solutions- Open to discussion and problems solvingIt would be nice if you also had:- Manage Office tools and others required for Project Management- Financial skills.- PMP Certification (desirable).- SAP system knowledge will be better.What we offerNokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:- One of the World's Most Ethical Companies by Ethisphere- Gender-Equality Index by Bloomberg- Workplace Pride Global BenchmarkAt Nokia, we act inclusively and respect the uniqueness of people.Nokia's