Sr. Program Manager, Process Automation

hace 3 semanas

Xico, México Amazon A tiempo completo

The Senior Program Manager for External Fulfillment in Mexico leads complex, cross-functional initiatives that drive the strategic growth and operational excellence of Amazon's seller-managed fulfillment programs, including Easy Ship, Seller Flex, and Self Ship.This role is responsible for end-to-end program delivery—from conception through implementation and continuous improvement—ensuring scalable solutions that enhance seller experience, expand Prime-eligible selection, and deliver exceptional customer outcomes across Mexico's third-party marketplace.Additionally, the SPM for EF MX will also look at scoping and driving productivity improvement initiatives internal to the EF team.Key job responsibilitiesProgram Leadership: Scope, design, and deliver business-critical programs that support External Fulfillment network expansion, driving the overall program strategy and roadmap in alignment with organizational goalsCross-Functional Collaboration: Partner with Product, Operations, Transportation, Sales, and Technology teams to define requirements, secure resources, and manage implementation timelines across multiple workstreamsStakeholder Management: Serve as the primary point of contact for program updates, proactively managing relationships with leadership, retail partners, and operational teams to ensure alignment and drive resolution of complex issuesData-Driven Decision Making: Leverage metrics and analytics to identify improvement opportunities, track program performance, and make informed trade-offs that optimize delivery timelines and business outcomesProcess Innovation: Drive continuous improvement initiatives that remove seller friction, enhance operational efficiency, and scale fulfillment capabilities while maintaining Amazon's high standardsRisk Management: Develop contingency plans, manage escalations, and navigate ambiguity to keep programs on track despite changing business conditionsQualificationsBachelor's degree or equivalentSpeak, write, and read fluently in English6+ years of experience creating, tracking and inspecting key performance metrics, creating data-driven insights to guide program decisions—MBA PreferredExperience in e-commerce, logistics, or marketplace operationsFamiliarity with third-party seller fulfillment models and supply chain operationsExperience leveraging Artificial Intelligence to drive automation and productivity initiativesOur inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.#J-*****-Ljbffr

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