Customer Quality Manager
hace 4 días
OverviewThe Customer Quality Manager is responsible to recommend and implement operating practices related to customer satisfaction and retention. He/she is responsible for customer relationships and transactional opportunities related to the resolution of concerns. The role serves as the primary interface for various levels within the customer and AE environment to resolve matters related to Quality/Reliability of product, internal processes and procedures that impact customer satisfaction. The role manages the customer relationship as related to customer satisfaction, quality expectations, process controls, and delivery expectations. Responsibilities also include negotiations on business critical matters by coordinating input with cross functional groups, and external customers and subsequently has the authority to make recommendations on matters of significant impact on company authority to deviate, or proceed with actions related to overall customer and AE satisfaction. Essential ResponsibilitiesResponsible for managing the relationship between customer’s Quality, Engineering and Production groups and AE’s Engineering, Sales, Marketing, Service, Quality and Operations functions to resolve product reliability and performance issues.Responsible for working with cross-functional groups to coordinate strategies for meeting customer’s requirements in all quality areas that also serve AE’s business needs. Creates and reviews strategies with functional owners and drives program completions.Coordinates with other departments failure analysis reports, data analysis, corrective action, root cause analysis, and quality performance reports.Interacts with executives and/or major customers. Interactions involve controversial situations, customer negotiations, and/or influencing and persuading other senior level managers.Initiates 8D root cause analysis & corrective actions, and ensures timely closure of actions.Presents field performance and customer specific data to corporate management and customer teams.Can be asked to participate in Design Reviews or Safe Launch of Transfers or New Products to ensure compliance with reliability standards and customer requirements.Review Engineering Change Requests for customer approval requirements and submission.Is responsible to host and coordinate customer audits, surveys, and other such activities.Owner of the RMA results to the assigned customers & products, including RMA Turnaround time.Other duties as assigned. ExperienceEssential:Eight years of experience in technical or quality management fieldsExperience with management of customer qualityExperienced with working in a fast paced, manufacturing environmentExperienced in industrial, and medical industries or working with those customersExperienced in working with a global teamDesirable:Experienced with manufacturing quality or product quality managementExperienced working with field service teamsKnowledgeable of SPC, Variation Control, and MSA or GR&R techniquesAbility to utilize quality / lean tools in analyzing, solving, and discussing problems—e.g. histograms, run charts, control charts, parteto charts, etc.Understanding of ISO 9001 quality systems and copy exactly requirements EducationEssential:Bachelors degree in Engineering / ScienceDesirable:Advanced Degree in Engineering / ScienceMBA #J-18808-Ljbffr
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Customer Quality Manager
hace 2 días
Mexicali, México Advanced Energy Industries, Inc. A tiempo completo***:The Customer Quality Manager is responsible to recommend and implement operating practices related to customer satisfaction and retention. He/she is responsible for customer relationships and transactional opportunities related to the resolution of concerns. The role serves as the primary interface for various levels within the customer and AE...
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Sr. Manager, Customer Quality
hace 2 semanas
Mexicali, México Advanced Energy Industries, Inc. A tiempo completo**SR. MANAGER, CUSTOMER QUALITY** ***: The primary focus of the Factory Customer Quality Assurance Director is to drive resolution for problems in materials, components and products, though systematic and fast methodologies. Lead 8D problem resolution teams for internal and external raised concerns which includes close interaction with other functions as...
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Customer Quality Engineer
hace 5 días
Mexicali, México Sensata Technologies A tiempo completoThe Customer Quality Engineer supports strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product development, product release,...
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Customer Quality Engineer
hace 3 semanas
Mexicali, México Sensata Technologies A tiempo completoThe Customer Quality Engineer supports strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product development, product release,...
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Customer Quality Engineer
hace 2 semanas
Mexicali, México Sensata Technologies A tiempo completoThe Customer Quality Engineer supports strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product development, product release,...
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Sr. Customer Quality Assurance Manager
hace 4 semanas
Mexicali, México Industrias SL, S.A. de C.V. A tiempo completoDescripción y detalle de las actividadesThe primary focus of the Factory Sr. Customer Quality Assurance Manager is to drive resolution for problems in materials, components and products, though systematic and fast methodologies. Lead 8D problem resolution teams for internal and external raised concerns which includes close interaction with other functions...
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Sr. Customer Quality Assurance Manager
hace 2 días
Mexicali, México Industrias SL, S.A. de C.V. A tiempo completoDescripción y detalle de las actividades The primary focus of the Factory Sr. Customer Quality Assurance Manager is to drive resolution for problems in materials, components and products, though systematic and fast methodologies. Lead 8D problem resolution teams for internal and external raised concerns which includes close interaction with other functions...
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Customer Quality Engineer
hace 3 semanas
Mexicali, México Accuride International, S.A. de C.V. A tiempo completoDescripción y detalle de las actividades- Follow up and resolve customer complaints (8D, 5Why, Ishikawa, or other methodologies).- Coordinate the implementation of corrective and preventive actions with internal areas such as Production, Engineering, and Quality.- Analyze customer quality indicators and generate performance reports.- Support customer audits...
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Senior Customer Quality Engineer
hace 5 días
Mexicali, México TPE de México, S. de R.L. de C.V. A tiempo completoDescripción y detalle de las actividades Act as the primary point of contact for senior customer representatives on quality-related matters. Lead customer meetings and quality reviews, providing detailed reports and updates on quality metrics. Manage high-priority customer complaints and escalations, ensuring timely and effective resolution. Lead and...
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Senior Customer Quality Engineer
hace 4 días
Mexicali, México TPE de México, S. de R.L. de C.V. A tiempo completoDescripción y detalle de las actividades Act as the primary point of contact for senior customer representatives on quality-related matters. Lead customer meetings and quality reviews, providing detailed reports and updates on quality metrics. Manage high-priority customer complaints and escalations, ensuring timely and effective resolution. Lead and...
