Customer Solutions

**KEY FUNCTIONS AND RESPONSIBIITIES**:- Focus point on the technical support to all needs related to Food and Industrial Distributors in Mexico.- Integrate an internal network to support the technical needs of strategic categories (Dairy, Bakey, Snacks and Industrial) considered as priorities to promote and develop with the Distributors team.- Being the technical expert in process, equipment, technologies and portfolio performance (starches, hydrocolloids, emulsifiers, sweeteners, proteins, etc.) in the Distributors team.- Be an active agent to spread knowledge and technology among all Food and Industrial Distributors; responsible to create continuous training plans for internal and external teams who are supporting Food and Industrial Distributors; and detect new opportunities to share knowledge base on business strategies or trends.- Accelerate the growth of specialties and protect the core business in the Distributors business.- Knowledge retention by creating and keeping updated a technical data base where all knowledge, trials and experiences could be available to Distributors team.- Being CSPI as the main driver for existing and future tendencies and increase our recognition as strategic Growth Platforms improver.- Work closely with CSPI responsible to support local and global teams (GET's) to share each other best practices, new developments, recommendations, wins and learnings about functionality of new products and/or technologies based on needs and trends related to Distributor's customers.- Plan, Organize, Conduct, and Support customer trials, lab work, and technical projects to support and fulfil commercial strategies, including technical reports and data analysis; coordinating with customers and field teams as needed.- Support troubleshoots issues with ingredients, formulations, processes, and assist in resolving complaints.- Work with Marketing, Sales and idea labs teams to support customers by providing technical solutions to any technical customer issues.- Leverage Ingredion capabilities and broad-range of products and expertise to explore and develop solutions.Clearly demonstrate and document the value of working with Ingredion and the solutions provided.Recognizes the issues that must be resolved and can be innovative on multiple solutions paths to drive to a mutually beneficial solution.- Seek out colleagues, customers and external partners to create more effective solutions.- Create, lead and support short- and long-term internal projects to allow the company to remain competitive in the industry and provide next-generation products.- Innovate across segments by proposing/developing new prototypes that demonstrate the benefits of using systems.- Support multidisciplinary new product development and applied research projects of defined scope with high level of independence.- Design and conduct experiments in the pilot plant or laboratory to progress projects.- Communicate results and keep experiment records in required formats.- Conduct customer presentations to increase business and showcase company capabilities.- Exposing the CSPI knowledge in all regions (mainly with Food and Industrial Distributors) to increase the Ingredion experience with them, gain confidence (Customer Experience) and to be the option number one in every project.- Collaborative work with Idea Labs creating external networks which includes Regional Institutes, Food/Industrial Chambers, Ingredients and technology suppliers and Universities to stay close with scientist people identifying new processes and technologies (including equipment) to assure the current and future Ingredion's portfolio performance.- Keep updated on new customer technologies, industrial trends and current or future patents (technology) identifying risks or opportunities.**Relocation Available**:No