Customer Service Specialist Ii
hace 3 semanas
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.**What your background should look like**:Bachelor’s degree.Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented and Business Acumen.SAP experience (SD module) is a big advantage.- Extraordinaire Customer Experience (ECE) and Customer touch pointOn-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI’s are STR, CES, FCR, and efficiency.Satisfaction ManagementSupport the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional SurveyCustomer Relationship & Satisfaction- Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries- Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be requiredManage Service Delivery Process / Execution- Manage escalations for your customers.- Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments- Follow up on quotes and quality issuesManage Interfaces & Build Service Culture- Act as voice of the Customer for internal support departments- Participate in development training and process improvement projects to expand and challenge learning new ideas and processes- Take ownership for actions and follow through on tasks until resolved**Competencies**:- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
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Customer Service Specialist Ii
hace 3 semanas
Tlalnepantla, México Te Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.They may promote...
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Customer Service Specialist Ii
hace 2 semanas
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
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Customer Service Specialist Ii
hace 3 semanas
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
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Customer Service Specialist Ii
hace 3 semanas
Tlalnepantla, México TE Connectivity A tiempo completoResponsibilities:- Build and maintain strong business relationships with customers to drive an exceptional customer experience ideally with a focused effort on strengthening customer relationships by acting as a liaison between customer and any internal points of contact.- Independently, or as a team member, investigate and resolve customer issues (e.g.,...
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Customer Service Specialist I
hace 5 días
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
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Customer Service Specialist I
hace 1 semana
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
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Customer Service Representative
hace 4 días
Tlalnepantla, México Transplace de Mexico Global A tiempo completoPRIMARY JOB ACCOUNTABILITIES- The Customer Service Specialist is a key contributor to our Transportation Management division. In this role, you'll have the rewarding opportunity to support Fortune 500 clients' transportation and logistics needs.ESSENTIAL FUNCTIONS AND TASKS- Freight Covered Every Day (Exceed customer on-time pick-up and delivery...
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Customer Service Representative
hace 4 días
Tlalnepantla, México Transplace de Mexico Global A tiempo completoPRIMARY JOB ACCOUNTABILITIES - The Customer Service Specialist is a key contributor to our Transportation Management division. In this role, you'll have the rewarding opportunity to support Fortune 500 clients' transportation and logistics needs. ESSENTIAL FUNCTIONS AND TASKS - Freight Covered Every Day (Exceed customer on-time pick-up and delivery...
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Customer Service Specialist I
hace 2 semanas
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
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Customer Service Specialist I
hace 1 semana
Tlalnepantla, México TE Connectivity A tiempo completoBei TE Connectivity geben wir Ihnen Raum zur beruflichen Entfaltung, und die Möglichkeit über Länder und Kulturen hinweg mit Kollegen zusammenzuarbeiten, mit dem Ziel eine sicherere, nachhaltige, produktive und vernetzte Zukunft zu gestalten. **Jobübersicht**: - Die Account Management-Teams von TE Connectivity sind verantwortlich für den Verkauf der...
