Contact Center Qa Analyst: Drive Quality

Garantizar una experiência excepcional para los clientes del Contact Center, mediante la supervisión, coordinación y mejora continua de la calidad en las interacciones, el cumplimiento de estándares de servicio y la implementación de estrategias orientadas a la satisfacción y lealtad del cliente. Funciones y Tareas: - Monitorear y guiar al equipo de...

DATAMARK, Inc. is seeking an experienced Contact Center Supervisor for our Customer Services team.This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency.As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and we...

DATAMARK, Inc. is seeking an experienced Contact Center Supervisor for our Customer Services team. This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency. As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and...

DATAMARK, Inc. is seeking an experienced Contact Center Supervisor for our Customer Services team.This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency.As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and we...

Key responsibilities include developing and executing strategic plans, monitoring performance metrics, hiring and training new staff, and ensuring compliance with organizational standards and regulations.The Contact Center Manager will also collaborate closely with other departments to drive improvements and enhance the customer experience.**Requirements**:-...

DATAMARK, Inc. is seeking an experienced Contact Center Supervisor for our Customer Services team. This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency. As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and...

**Responsabilidades**:- Auditorias diarias.- Procesar los puntajes y observaciones semanales.- Alimentar el scorecard de calidad a tiempo.- Recibir y procesar las apelaciones presentadas por los reclutadores.- Retroalimentar el proceso tanto en hallazgos como en oportunidades de hacerlo más eficiente.- Reportar diariamente estatus y avances al QA...

**QA Analyst****Sompo Insurance****Mexico(REMOTE)****Experience working in the Property and Casualty (PNC) domain of the Insurance as this is the area that we working with at SOMPO.****Just for information the other two domains of Insurance business are Healthcare and Life Insurance, which we do not cater to at SOMPO****Experience testing of Reports in...

DATAMARK, Inc. is seeking an experienced Contact Center Assistant Manager for our Customer Services team. This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency. As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their...

DATAMARK, Inc. is looking for a dedicated and strategic Senior Manager for our Contact Center to lead our operations and drive continuous improvement in delivering exceptional customer service. The Senior Manager will be responsible for overseeing the contact center's overall performance, developing and implementing strategic initiatives, and ensuring that...