Head Of Customer Success Operations
hace 3 semanas
Key Responsibilities Provide Leadership with key metrics, forecasts and insights for post sales performance that drive critical business decisions Centralize and analyze all data for customers. Create data-driven metric dashboards for Sales and Customer Success from initial onboarding and adoption to renewal Conduct in-depth analysis of the business and develop a deep understanding of the key value drivers to identify growth opportunities Monitor, assess, and report on risk and other trends related to customer health Use risk and opportunity insights to set market / account strategy Drive cross-functional definition and prioritization of CS policies, operational processes and strategic playbook Own the training of CS processes and action plans for all customer facing teams to reduce friction in workflow and ensure successful customer handoffs between teams Collaborate with cross-functional leaders to ensure alignment to deliver customer first outcomes Partnership with Sales to drive evolution and enhancement of sales systems and processes. Partner with central operations team to identify opportunities to improve sales productivity Maintain and configure CS tools for business processes and objectives (mainly Gainsight, Matini and Salesforce) Requirements 5+ years of experience in Customer Success, Sales Strategy or / and Sales Operations. Also interesting is a background in Program Management, Finance, Consulting, Corporate Strategy 2+ years of experience in data science, analytics, and statistical modeling or relevant area. Experience with customer health data and Salesforce will be a huge plus Demonstrated ability and experience in business process design and improvement initiatives, automation of operational tasks, and prioritization of time for high business impact activities Experience in planning, organizing, delivering business reviews, business improvements, performance scorecards, KPIs. Ability to manage multiple concurrent projects and drive initiatives in a cross-functional environment. Ability to adjust on the fly to new demands with a sense of urgency. Subject matter expertise in CS tools including Gainsight, Salesforce, G-Suite, and other SaaS tools. Proficiency in SQL required Spanish is strongly desired #J-18808-Ljbffr
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Head Of Customer Success
hace 21 horas
Xico, México Deuna A tiempo completoDEUNA, a rapidly growing SaaS startup, is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today: customer conversion, payment acceptance, and fraud prevention with a single integration.With a recently announced $37M USD Series A funding, we operate in 5 LATAM countries and are on the lookout for...
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Head Of Customer Success
hace 18 horas
Xico, México Deuna A tiempo completoDEUNA, a rapidly growing SaaS startup, is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today: customer conversion, payment acceptance, and fraud prevention with a single integration.With a recently announced $37M USD Series A funding, we operate in 5 LATAM countries and are on the lookout for...
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Head Of Customer Success Operations
hace 3 semanas
Xico, México Metamap A tiempo completoKey Responsibilities Provide Leadership with key metrics, forecasts and insights for post sales performance that drive critical business decisions Centralize and analyze all data for customers. Create data-driven metric dashboards for Sales and Customer Success from initial onboarding and adoption to renewal Conduct in-depth analysis of the business and...
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Head Of Operations
hace 4 semanas
Xico, México Psc Industries A tiempo completoHead of Operations and FinanceJoin to apply for the Head of Operations role at Ekumen #poweringyouringenuityAbout the Company Founded in **** by its CEO, the client is a top 2–3 global player in digital ad protection. They block malicious activity, provide tracking and insights, and optimize ad spend to ensure campaigns reach real users. Unlike...
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Global Head of Customer Success
hace 3 semanas
Xico, México Rock Talent Mexico Sas De Cv A tiempo completoUna empresa desarrolladora de instrumentos científicos busca un Head of Customer Success en México, Veracruz, Xico. La persona será responsable de asegurar un servicio al cliente óptimo y deberá tener habilidades en comunicación y soporte técnico. Se requieren al menos 3 años de experiencia en atención al cliente, con inglés avanzado y la capacidad...
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Head of Customer Success – Americas Center
hace 3 semanas
Xico, México Rock Talent México A tiempo completoUna empresa desarrolladora de instrumentos científicos busca un Head of Customer Success en Xico, Veracruz. Esta posición se centra en los requisitos administrativos y la atención al cliente, garantizando soporte técnico y comunicación efectiva. Se requiere un dominio avanzado del inglés y 3 años de experiencia en atención al cliente y gestión de...
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Head of Customer Success — LATAM SaaS Growth Leader
hace 21 horas
Xico, México Deuna A tiempo completoA rapidly growing SaaS startup is seeking a Head of Customer Success to lead their customer success team in Veracruz. You will ensure clients achieve their desired outcomes, manage relationships with high-level stakeholders, and collaborate with product and data teams. The ideal candidate will have 7+ years of experience in customer success management,...
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Remote Head Of Operations — Growth
hace 4 semanas
Xico, México Onhires A tiempo completoA global digital ad protection firm seeks a Head of Operations in Veracruz, Mexico to lead data-driven operations and optimize remote team performance.With 5-10 years of leadership experience in high-growth settings, you will be responsible for ensuring smooth operations, driving growth initiatives, and managing distributed teams.This full-time,...
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Head Of Customer Success
hace 3 semanas
Xico, México Rock Talent Mexico Sas De Cv A tiempo completoOverview Importante empresa desarrolladora, fabricante y distribuidora de instrumentos científicos de alto rendimiento busca Head of Customer Success para centrarse en requisitos administrativos, de comunicación y de soporte técnico del cliente para brindar una atención al cliente rápida, sostenible y profesional. Qualifications Excelentes habilidades...
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Head Of Customer Success
hace 3 semanas
Xico, México Rock Talent Mexico Sas De Cv A tiempo completoOverview Importante empresa desarrolladora, fabricante y distribuidora de instrumentos científicos de alto rendimiento busca Head of Customer Success para centrarse en requisitos administrativos, de comunicación y de soporte técnico del cliente para brindar una atención al cliente rápida, sostenible y profesional. Qualifications Excelentes habilidades...
