Cc Team Leader
hace 3 semanas
-Job descriptionManage the Customer Service areas to provide quality telephone service in customer perception and the achievement of all sales AOP products in your subdirectorate.Participate in the task of identifying operational risks, and implementing mitigation plans for the proper operation of the area.**Main Responsibilities**- Establish, define and promote project priorities that optimize resources in the Contact Center.- Maintain a permanent relationship with the different lines of business.- Generate value proposals to the business and the Contact Center for continuous improvement of the service.- Ensure quality of service.- Use the information system to know the customer's perception and take actions to improve it.- Define and guarantee the strategy of each means of access that includes service, sales, staff well-being, development of managers, supervisors and Contact Center analysts.**Leadership and Teamwork**- Analysis and improvement of processes that have the purpose of providing customer service.- Generate actions that allow staff to obtain bonuses and incentives according to their performance.- Establish a management model that ensures the well-being of staff (vacations, work environment, growth, personal development).- Carry out actions that promote the well-being and growth of staff.- Ensure a healthy work environment with all employees under your responsibility.Requirements- Bachelor's degree or Engineering (Specialty or Postgraduate degree desirable).- Master contact center metrics for decision making.- Intermediate English (Desirable).- Office Management (Medium).- Management of institutional systems.
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Team Leader
hace 3 semanas
Zapopan, México 2P Capital Humano A tiempo completo**Vacante para la empresa 2P Capital Humano en Juan Gil Preciado - Zapopan, Jalisco**:Empresa posicionada y con presencia internacional, busca a un **Team Leader Comercial**que domine el mercado de consumo | retail en **Estados Unidos**y América Latina.****Tu perfil profesional**:- Lic. en Comercio Internacional, Mercadotecnia o afines- Inglés avanzado...
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Team Leader
hace 3 semanas
Zapopan, México Helpware A tiempo completo**Team Leader - Technical Support****About Us**Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies.Our team of professionals is driven by the purpose of providing best-in-class value-adding...
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Team Leader
hace 3 semanas
Zapopan, México Bricefi A tiempo completo**Team Leader Descripción**:Actividades a desempeñar:- Reportería.- Gestión y recuperación telefónica.- Búsqueda e investigación de clientes.- Creación de campañas telefónicas, correo, SMS, etc.- Seguimiento y depuración de cartera.**Requisitos**:- Facilidad de Palabra- Experiência en Cobranza o Call Center (Deseable)- Manejo Básico de...
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Team Leader
hace 2 semanas
Zapopan, México Bricefi A tiempo completo**Team Leader Descripción**:Actividades a desempeñar:- Reportería.- Gestión y recuperación telefónica.- Búsqueda e investigación de clientes.- Creación de campañas telefónicas, correo, SMS, etc.- Seguimiento y depuración de cartera.**Requisitos**:- Facilidad de Palabra- Experiência en Cobranza o Call Center (Deseable)- Manejo Básico de...
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Team Leader Operativo
hace 1 semana
Zapopan, México KITCHENMAX A tiempo completoImportante empresa esta buscando Team Leader Operativo en **Z**apopan Jal.- **Sueldo base de $35,000.00mensuales**:- **Bonos**:- Prestaciones de ley, Capacitaciones constantes, Oportunidad de crecimiento- **Actividades**_- Organizar el trabajo en tareasComunicar los objetivosContextualizar el trabajo a realizarDelegar responsabilidades en tareasLiderar con...
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Consolidation Team Leader
hace 2 semanas
Zapopan, Jalisco, México Koch A tiempo completoYour JobThe Consolidation Team Leader will be responsible of leading a team of specialists in charge of ensuring all business transactions are properly recorded and classified in the Financial Statements, of the legal entities for which the Accounting Leverage Capability provides services, in accordance with the local GAAP of various jurisdictions across the...
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Customer Service Working Team Leader
hace 3 semanas
Zapopan, México Helpware A tiempo completo**Call center Working Team Leader****About Us**Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies.Our team of professionals is driven by the purpose of providing best-in-class value-adding...
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Team Leader Contact Center
hace 2 semanas
Zapopan, México Intugo Call Center A tiempo completoTeam Leader en Contact centerIntugo, empresa mexicana dedicada a la creación de oportunidades en nuestro país en alianza con diferentes proyectos, abre un nuevo convenio con una empresa dedicada a la renta de bodegas para diferentes tipos de necesidades de sus clientes. Serán posiciones de contact center aquí en nuestro país y requiere un líder para la...
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Team Manager
hace 3 semanas
Zapopan, México Tiffany & Co. A tiempo completoThe Team Manager will support the Store Manager in leading, developing and supporting the sales and operations team members to meet and/or exceed sales target and elevate the Tiffany store experience.S/he will assume oversight for the store when the Store Manager is not present.The manager is a dynamic, attentive and inspiring leader who builds relationships...
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IT Team Leader
hace 1 día
Zapopan, México Mphasis Digital Risk A tiempo completo**Who are we looking for?** - Expert in analytical skills - Effective Business Communication - Coaching skills - Operations Management - SLA Management - MS Office - Operational knowledge of contact center platform and ITSM tool - Performance Management skills - Conflict management skills - Capacity management - Presentation skills - Training need...