Subject Matter Expert
hace 1 día
\About the role\>Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They are the voice of our customers, working closely with product teams to improve experiences and keep wow‑level service at the heart of Revolut.\\Responsibilities\>\\Creating and maintaining internal knowledge base content related to products in Mexico\\Ensuring front‑line teams have accurate and timely product information\\Collaborating with the Learning & Development team to update training materials and coordinate training sessions as needed\\Driving internal communication initiatives, such as FAQs, forms, and relevant support documents\\Partnering with Product Owners to manage product changes, resolve bugs, and support configuration‑related queries\\Analyzing customer feedback to identify areas for improvement\\Leading root‑cause analysis processes to address key issues\\Collaborating with Research, Quality, and Complaints teams to identify root causes of negative experiences\\Implementing improvement strategies based on findings\\Coordinating with the Product team to provide visibility into customer satisfaction and dissatisfaction for assigned features\\\\Qualifications\>\\Fluency in English\\Experience in customer support, preferably in a product‑focused or fintech environment\\A solid understanding of support tools and documentation platforms, such as Confluence and Zendesk\\Excellent communication and collaboration skills, with the ability to work cross‑functionally\\A proactive and self‑motivated attitude with a high level of ownership\\Genuine empathy and a customer‑centric mindset\\Exceptional attention to detail and problem‑solving abilities\\The ability to work in a fast‑paced, evolving environment\\\\Benefits\>\Financial benefits that show we value your work. Flexibility to work from home, the office, or abroad. A free Revolut Metal subscription loaded with perks. Exciting events year‑round.\\\Important notice for candidates\>\Only apply through official Revolut channels. We do not use any third‑party services or platforms for recruitment. Always double‑check the emails you receive – ensure all communications come from an @revolut.com domain. We will never ask for payment or personal financial information during the hiring process. If you are asked to provide such information, report it immediately as a scam.\\ #J-18808-Ljbffr
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Processing Subject Matter Expert
hace 2 semanas
Xico, México Mastercard A tiempo completoOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
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Subject Matter Expert
hace 2 semanas
Xico, México Cognizant A tiempo completoJob SummaryResponsibilitiesOversee the daily operations of marketing processes to ensure smooth workflow and timely delivery of tasks.Monitor print media channels to gather relevant data and insights for marketing strategies.Track internet media platforms to analyze trends and measure the impact of marketing campaigns.Provide detailed reports on media...
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Subject Matter Expert In Data Management
hace 2 semanas
Xico, México Lenovo A tiempo completoGeneral Information Req # Career area : Data Management and Analytics Country / Region : Mexico State : Distrito Federal City : Mexico D.F. Date : Thursday, January 23, Additional Locations Mexico Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse,...
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Subject Matter Expert In Data Management
hace 1 semana
Xico, México Lenovo A tiempo completoGeneral Information Req # Career area : Data Management and Analytics Country / Region : Mexico State : Distrito Federal City : Mexico D.F. Date : Thursday, January 23, Additional Locations Mexico Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse,...
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Subject Matter Expert In Data Management
hace 2 semanas
Xico, México Lenovo A tiempo completoGeneral Information Req # Career area : Data Management and Analytics Country / Region : Mexico State : Distrito Federal City : Mexico D.F. Date : Thursday, January 23, Additional Locations Mexico Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse,...
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Subject Matter Expert I
hace 1 semana
Xico, México Johnson Controls A tiempo completoWhat you will do : Acts as a consultant to provide strategic solutions to clients that extend the use of JCI products in their retail vertical, focused on RFID technology, supply chain, use cases, inventory accuracy focused on operational improvement, productivity and increase in sales, through the client's organization. Stays abreast of the latest industry...
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Subject Matter Expert I
hace 2 semanas
Xico, México Johnson Controls A tiempo completoWhat you will do : Acts as a consultant to provide strategic solutions to clients that extend the use of JCI products in their retail vertical, focused on RFID technology, supply chain, use cases, inventory accuracy focused on operational improvement, productivity and increase in sales, through the client's organization. Stays abreast of the latest industry...
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Senior Processing
hace 2 semanas
Xico, México Mastercard A tiempo completoA leading transaction company seeks a Senior Managing Consultant to act as a Processing Subject Matter Expert. This role involves guiding project teams and delivering high-quality insights in the payments processing space. Ideal candidates will have at least 5 years of experience in relevant IT systems or consulting and will demonstrate strong...
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Senior Processing
hace 2 semanas
Xico, México Mastercard A tiempo completoA leading transaction company seeks a Senior Managing Consultant to act as a Processing Subject Matter Expert. This role involves guiding project teams and delivering high-quality insights in the payments processing space. Ideal candidates will have at least 5 years of experience in relevant IT systems or consulting and will demonstrate strong...
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Global Hr Operations Lead
hace 3 semanas
Xico, México Infosys A tiempo completoUna empresa líder en servicios digitales busca un HR Subject Matter Expert en Ciudad de México.El candidato debe tener experiencia con Workday y proceso de recursos humanos, gestionando datos en un entorno dinámico.Proporcionará soporte a procesos de recursos humanos en las Américas, asegurando el cumplimiento legal y la precisión de los datos.Este rol...
