Fielding Specialist

450+ employees, 35+ countries, and 1 mission - to amplify the voice of physicians globally.That is where **you** come in.Helping unite physicians across the world to support better patient outcomes—and even save lives— is an incredible feeling.Join us*What we're looking for: *Part of this role will include management and setup of the commercial and operational aspects of integrating 3rd party top-up vendors to help us with our internal quotas as needed.**Responsibilities**- Develop and execute fielding plans for all quotas that require external assistance- Communicate with Sermo's global network of vendors to kick off, advance and ultimately resolve top-up engagements- Fine tune and revise calculations and actions taken by the RTP Fielding module- Catalog and report on sub-optimal vendor selection decisions made at Bidding- Refine sub-optimal fielding alert/trigger thresholds in RTP Fielding module- Monitor exception-based reporting for CAWI/SONY quotas, developing recovery plans as needed- Coordinate with Client-facing staff when client approval for changes are required for any quota- Ensure clear, actionable communication and delivery of projects, working together to exceed client expectations for service quality and timelines- Think of new ways to improve vendor performance, internal communication, and technology around top-up, working always to increase panel performance while reducing top-up costs- Prepare, deliver and improve on SOPs governing Sermo's delivery methodology on project fielding & top up**Skills and Qualifications**- Natural ability with data analysis, and insights generated from numerical data- Experience developing and executing fielding plans alongside clients- Expert knowledge of Market Research industry top up market- Proven record of high performance in a role assisting others in project/program delivery- Strong preference for a dynamic work environment, with complex moving parts and deadlines- Excellent communication skills, both with internal stakeholders as well as with external Sermo clients- Experience working in a role with SOPs, with an eye to continuous refinement/improvement of SOPs over time- Detail-oriented and accurate, even under periods of high workload**About Sermo