Service Excellence Specialist
hace 3 semanas
Job TitleWe are seeking a dynamic and technically proficient Service Delivery Manager to lead the delivery of IT services across cloud, infrastructure, enterprise applications, and DevOps environments.The ideal candidate will bring a strong foundation in ITIL-based service management, DevOps practices, Agile/Scrum leadership, and hands-on experience with platforms such as SAP, Salesforce, AWS, and Azure.This role demands strategic thinking, operational excellence, and the ability to drive cross-functional teams toward successful outcomes.Key Responsibilities- Lead end-to-end service delivery across IT operations, ensuring SLA and KPI compliance.- Manage hybrid environments including cloud (AWS, Azure), on-premise infrastructure, and enterprise applications (SAP, Salesforce).- Oversee DevOps pipelines and CI/CD processes to support agile development and deployment.- Act as leader of Scrum Master for Agile teams, facilitating ceremonies and removing impediments.- Implement and optimize ITIL processes (Incident, Problem, Change, Release, etc.).- Collaborate with business stakeholders to align services with strategic goals.- Drive continuous improvement initiatives and manage service escalations.- Monitor performance and availability of infrastructure and applications using industry-standard tools.- Manage vendor relationships, service contracts, and third-party integrations.Technical Skills Required/KnowledgeCloud Platforms:- AWS (EC2, S3, RDS, IAM, CloudFormation)- Microsoft Azure (VMs, Azure AD, Monitor, Backup, ARM Templates)DevOps & Automation:- CI/CD: Jenkins, GitLab CI, GitHub Actions- Configuration Management: Ansible, Puppet- Infrastructure as Code: Terraform, CloudFormation- Containerization: Docker, KubernetesDatabases:- Oracle, SQL Server, MySQL, PostgreSQL- Backup, replication, HA, performance tuningEnterprise Applications:- SAP ECC/S4 HANA: Basis support, transport management, performance monitoring- Salesforce: Administration, integration, user supportMonitoring & Scripting:- Tools: Nagios, Zabbix, Prometheus, Grafana- Scripting: PowerShell, Bash, PythonITSM Tools:- ServiceNow, Microsoft Dynamics, BMC Remedy, Jira Service ManagementSoft Skills & Leadership Experience- Proven leadership of cross-functional teams ****** members)- Certified Scrum Master with Agile delivery experience- Strong communication and stakeholder engagement skills- Conflict resolution and escalation management- Customer-centric mindset with a focus on service excellence- Adaptability in fast-paced, evolving environments- Mentoring and coaching experience- Strategic thinking and decision-making under pressure
-
Operational Excellence Specialist
hace 3 semanas
Xico, México Bebeehroperations A tiempo completoJob Title: Human Resources Operations SpecialistThe role of the Human Resources Operations Specialist is to deliver HR operational excellence for employees across Mexico, while also supporting broader HR services throughout North America.- Key Responsibilities:- Manage the full onboarding process, including pre-employment documentation, start date...
-
Latam Hr Operations Specialist
hace 3 semanas
Xico, México Google Inc. A tiempo completoA multinational technology company in Mexico City is seeking a Googler Experience Operations Specialist to oversee HR support tailored for the LATAM region. The role requires delivering operational excellence across service lines, collaborating with diverse teams, and implementing HR processes. Candidates must possess a Bachelor's degree and fluency in both...
-
Customer Service
hace 3 semanas
Xico, México Remote Hive Llc A tiempo completoFULL TIMEIn office in Roma Norte, CDMX**Salary**: $18,000 MXN + law benefits**Role Description**This is a full-time remote role for a Customer Service & Administrative Specialist in the healthcare industry.The specialist will be responsible for providing exceptional customer service, handling administrative tasks, managing phone communication, and enhancing...
-
Latam Operations
hace 3 semanas
Xico, México Movado Group Inc A tiempo completoA global luxury watch company is seeking an Operations Specialist in Mexico City to support its LATAM operations team. The role involves overseeing logistics and order management, ensuring excellence in customer service, and driving analytical performance across the supply chain. The ideal candidate will have 3+ years of experience in logistics and strong...
-
Customer Service Specialist
hace 3 semanas
Xico, México Bekaert A tiempo completoAs the world and the way people live is changing, we at Bekaert believe it's our responsibility to contribute to finding new solutions for the future.With a 140+ year old heritage of excellence, innovation, and a future-focused mindset, we strive to create value for our customers and society.We aim to do this through innovative solutions and sustainable...
-
Dynamics 365 Service Desk Specialist
hace 3 semanas
Xico, México Gategroup A tiempo completoA leading services company in Mexico is seeking dedicated personnel for a Service Desk role.The position entails handling inbound support calls, diagnosing faults, logging incidents, and ensuring customer satisfaction through proactive updates.The ideal candidate will have a commitment to service excellence and will assist in improving customer...
-
Dynamics 365 Service Desk Specialist
hace 4 semanas
Xico, México Gategroup A tiempo completoA leading services company in Mexico is seeking dedicated personnel for a Service Desk role. The position entails handling inbound support calls, diagnosing faults, logging incidents, and ensuring customer satisfaction through proactive updates. The ideal candidate will have a commitment to service excellence and will assist in improving customer...
-
Dynamics 365 Service Desk Specialist
hace 4 semanas
Xico, México Gategroup A tiempo completoA leading services company in Mexico is seeking dedicated personnel for a Service Desk role. The position entails handling inbound support calls, diagnosing faults, logging incidents, and ensuring customer satisfaction through proactive updates. The ideal candidate will have a commitment to service excellence and will assist in improving customer...
-
Us Rewards Excellence Specialist
hace 3 semanas
Xico, México Novartis A tiempo completo**Summary**:We are seeking a dynamic and dedicated Rewards Excellence Specialist to join the US Rewards Excellence team in our mission of driving process improvement and superior employee experience.This position is located in the Novartis Corporate Center in Mexico City, which is one of six strategically located corporate centers established by Novartis...
-
Account Service Specialist
hace 3 semanas
Xico, México Ntt Data Services A tiempo completo**Req ID**: ******We are currently seeking a Account Service Specialist to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX).- Assigned to basic service delivery processes and associated projects.- May participate in continuous improvement activities in support of client or internal business processes.- Provides resolution to an assortment of...