Technical Customer Success Manager

hace 2 semanas

Xico, México T-Mapp Jobs A tiempo completo

Acerca del puesto Technical Customer Success Manager - CDMXImportante compañía del sector tecnología, se encuentra en búsqueda de su Technical Customer Success Manager en CDMX.Este rol se centra en liderar el éxito técnico de los clientes en la región de LATAM, actuando como punto de contacto principal para temas técnicos durante todo el ciclo del cliente.Implica una gestión técnica práctica, resolución de problemas, actualizaciones de sistemas, y soporte en entornos de Tecnología Operacional (OT).La posición requiere experiencia en redes industriales, ciberseguridad y protocolos OT.ResponsabilidadesGestión de relaciones: Construir relaciones sólidas con clientes y ser el enlace técnico principal.Onboarding y capacitación: Asegurar una implementación fluida y entrenar a los clientes para maximizar la adopción del producto.Soporte técnico: Resolver consultas técnicas complejas en colaboración con equipos de soporte interno.Gestión proactiva: Monitorear el estado de las cuentas, prevenir problemas y detectar oportunidades de ventas adicionales.Renovaciones y expansión: Asegurar renovaciones demostrando el valor continuo del producto y generar crecimiento en las cuentas.Defensor del cliente: Proporcionar retroalimentación a los equipos de producto y marketing para mejoras continuas.Planificación del éxito: Colaborar con los clientes en la definición de métricas y objetivos.RequisitosMínimo 4 años de experiencia en gestión de éxito del cliente en un rol técnico.Experiencia en ciberseguridad y gestión de clientes empresariales.Habilidades de liderazgo en un entorno regional (preferentemente LATAM).Comunicación efectiva, resolución de problemas, y experiencia en gestión de proyectos.Excelente dominio del inglés hablado y escrito (nivel avanzado B2-C1).Este requisito es mandatorio.Otros detalles: Es un rol presencial, con visitas a oficinas de clientes, y requiere transporte propio.Envía tu CV y embárcate en este emocionante proceso que podría cambiarte la vida.Un abrazo,#J-*****-Ljbffr

  • Customer Success Manager

    hace 2 semanas

    Xico, México Titan A tiempo completo

    Customer Success Manager – TITANJoin TITAN, a no-code, fast-paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America.As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and...

  • Customer Success Manager

    hace 2 semanas

    Xico, México Titan A tiempo completo

    Customer Success Manager – TITAN Join TITAN, a no-code, fast-paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and...

  • Customer Success Manager

    hace 2 semanas

    Xico, México Titan A tiempo completo

    Customer Success Manager – TITAN Join TITAN, a no-code, fast-paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and...

  • Technical Customer Success Manager

    hace 2 semanas

    Xico, México Snatch Up Jobs A tiempo completo

    Join us as a Technical Customer Success Manager at Snatch UP Jobs. We are looking for a passionate problem-solver to empower LATAM customers through data. Location : Mexico City Metropolitan Area Seniority level Mid‑Senior level Employment type Full‑time Job function Other Industries Business Consulting and Services Reponsibilities Orchestrate Success...

  • Technical Customer Success Manager

    hace 2 semanas

    Xico, México Snatch Up Jobs A tiempo completo

    Join us as a Technical Customer Success Manager at Snatch UP Jobs. We are looking for a passionate problem-solver to empower LATAM customers through data. Location : Mexico City Metropolitan Area Seniority level Mid‑Senior level Employment type Full‑time Job function Other Industries Business Consulting and Services Reponsibilities Orchestrate Success...

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    Xico, México Pentera A tiempo completo

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    hace 3 semanas

    Xico, México Pentera A tiempo completo

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    hace 3 semanas

    Xico, México Pentera A tiempo completo

    Customer Success Manager - LATAMLocation : MexicoAccelerate Your Career in CybersecurityJoin Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world's best red teams. At Pentera,...

  • Customer Success Manager

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    Xico, México Pentera A tiempo completo

    Customer Success Manager - LATAMLocation : MexicoAccelerate Your Career in CybersecurityJoin Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world's best red teams. At Pentera,...

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    Xico, México Lenovo A tiempo completo

    The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments.This is a key role that supports customer retention, expansion, and long-term value creation.Serve as a trusted advisor and main post-sales contact for enterprise...