Senior Player Support Analyst
hace 3 semanas
Senior Player Support Analyst Our client’s Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence. As a Senior Player Support Analyst, you’ll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and shaping recommendations that guide decisions across the global support ecosystem. This role focuses on driving business reviews, connecting signals across the digital and operational funnel, and translating data into clear, actionable narratives. The ideal candidate brings analytical depth, strategic foresight, and a strong communication presence — combining storytelling and structure to influence senior stakeholders. Key Responsibilities Lead recurring business reviews: Drive monthly and quarterly analysis cycles, distilling performance trends and operational insights for Player Support and leadership teams. Connect upper and lower funnel performance: Measure and interpret player behavior across the digital journey (in-client, web, GenAI chatbot) through to ticketing and agent-handled interactions. Synthesize and model insights: Combine large datasets and unstructured inputs into frameworks, models, and clear visual narratives that surface opportunities for improvement. Uncover patterns and correlations: Identify relationships between key performance metrics (e.g., contact rate, satisfaction, automation, staffing) to inform operational and product decisions. Drive strategic recommendations: Use data-driven storytelling to influence decisions on service design, automation levers, and player experience strategies. Operate with high autonomy: Work independently to identify emerging trends, anticipate needs, and proactively propose new analyses or perspectives. Collaborate across functions: Partner closely with Insights, Product, WFM, and Operations to ensure analytical alignment and integrated planning. Support forecasting and planning: Contribute to capacity models, cost-to-serve analysis, and longer-term scenario planning through structured data insights. Required Qualifications Background in management consulting, strategy, or operations within technology, gaming, or service environments Bachelor’s degree in Statistics, Economics, Engineering, Business Administration, or a related field 5+ years of experience in business analytics, operations strategy, or a data-driven business function Strong analytical and problem-solving capability with a data-obsessed mindset Proven storytelling and synthesis skills — able to convert complex data into structured, visual, and compelling insights Demonstrated strategic thinking and leadership presence — comfortable engaging with senior stakeholders and influencing direction Proficiency in SQL, Python, and Tableau (or equivalent BI tools) Ability to work with high autonomy and manage competing priorities in a dynamic environment Flexible to collaborate across multiple time zones and global teams Preferred Qualifications Experience in player support, digital experience, or CX analytics MBA or relevant post-graduate degree Familiarity with Databricks, Google Analytics, or Redshift Seniority Level Mid-Senior level Employment Type Contract Job Function Information Technology #J-18808-Ljbffr
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Senior Player Support Agent
hace 1 semana
City, México Lionbridge A tiempo completoSenior Player Support Agent Job Title: Senior Player Support Agent Location: Mexico City, Mexico Employment Type: Full-Time Company: Lionbridge Games About Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're seeking a...
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Senior Player Support Agent
hace 1 semana
City, México Lionbridge A tiempo completoSenior Player Support AgentJob Title: Senior Player Support AgentLocation: Mexico CityEmployment Type: Full-TimeCompany: Lionbridge GamesAbout Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're seeking a Senior Player...
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Strategic Data-Driven Player Support Lead
hace 3 semanas
Mexico City Tential Solutions A tiempo completoA leading technology firm in Mexico City seeks a Senior Player Support Analyst to drive business analyses and support digital journeys. The ideal candidate will leverage their experience in business analytics and strategic insights to influence senior leaders. Responsibilities include connecting performance metrics and providing actionable narratives using...
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Junior Player Support Agent
hace 1 semana
City, México Lionbridge A tiempo completoJob Title: Junior Player Support AgentLocation: Mexico City, MexicoEmployment Type: Full-Time On-SiteCompany: Lionbridge GamesAbout Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're looking for a passionate and motivated...
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Senior IT Support Analyst — Hybrid, Global Impact
hace 2 semanas
Mexico City Marsh & McLennan Companies A tiempo completoA global leader in risk and strategy is seeking an IT Support Senior Analyst in Mexico City. You will investigate and resolve technical issues, support various regions, and engage in problem resolution. The ideal candidate has 1-3 years of IT support experience, a technology-related degree, and advanced English proficiency. Join a vibrant culture offering...
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INSIGHTS ANALYST
hace 3 semanas
Mexico City Tential Solutions A tiempo completoOur client's Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence . As a Senior Player Support Analyst , you'll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and shaping recommendations that guide...
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Customer Insights Analyst
hace 3 semanas
Mexico City Tential Solutions A tiempo completoOur client’s Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence. As a Senior Player Support Analyst, you’ll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and shaping recommendations that...
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Customer Insights Analyst
hace 3 semanas
Mexico City Tential Solutions A tiempo completoOur client’s Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence. As a Senior Player Support Analyst, you’ll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and shaping recommendations that...
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Customer Insights Analyst
hace 3 semanas
Mexico City Tential Solutions A tiempo completoOur client’s Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence. As a Senior Player Support Analyst, you’ll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and shaping recommendations that...
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Customer Insights Analyst
hace 1 día
Mexico City Tential Solutions A tiempo completoOur client's Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence. As a Senior Player Support Analyst, you'll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and shaping recommendations that guide...
