Technical Documentation Specialist

As a Technical Learning Specialist for Brightcove, you'll work to create engaging and informative content to help our customers understand and use Brightcove's products.Your role will be to create impactful and educational content designed to help customers get acclimated to the Brightcove system faster and more effectively.Content will include technical documentation, video tutorials, and in-app help.**Responsibilities**:- Design and build world-class customer-facing learning content that will help new and existing customers receive more value out of their Brightcove subscription.- Update existing content based on product updates and feedback from customers.- Collaborate on all aspects of the development cycle including needs analysis, implementation, review, and updates.- Scope and prioritize training requests and drive projects to completion within agreed upon time-frames.- Seek continuous improvement; willing to try new ideas to produce better content.- Build and maintain solid cross-functional relationships.- Collaborate with developers, product managers, and product marketing to ensure that learning content is accurate, relevant, effective, and aligned with corporate messaging and branding.**Qualifications/Experience**- Bachelor's or Master's degree in Education, Communications, Instructional Design, or a related field or equivalent experience preferred.- Fluency in written and spoken English is required; multilingual is a plus.- Ability to learn to use and understand new technologies quickly.- 1-2 years of experience in a documentation or related role with the ability to write documentation with a focus on user tasks.- Creativity, self-motivation, eagerness to learn and excitement about working in a fast-paced organization.- Attention to detail, excellent collaboration skills.- Fluency in HTML.- Familiarity with GitHub or similar git systems.- Ability to script, shoot and edit short form video content for quick video tutorials is a plus.- Technical training experience (in-person, online, and/or on-demand) is a plus.- Familiarity with online video technology is a plus.- Knowledge of technologies like JavaScript and CSS is a plus.**About Brightcove**Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video.We're hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways.When video is done right, it can have a powerful and lasting effect.Hearts open.Minds change.Since ****, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world.There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration.This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive.Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.**WORKING AT BRIGHTCOVE**We strive to provide our employees with an environment where they can do their best work and be their best selves.This includes a focus on our employees' work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals.While remote work arrangements are available for most positions we also offer hybrid or on-site working options in our vibrant Guadalajara office located right in front of Andares shopping mall where employees enjoy access to fully-stocked kitchens, company events and social activities as well as an inspiring work environment.We are focused on creating a culture where inclusion and growth are at the center.We value collaboration, creativity, work/life balance, professional growth and providing an empowering space for open communication.You will have plenty of opportunities to meet your colleagues around the globe as we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcoveand more to come- #LI-MR1_- BC*****_