Program Support Specialist

hace 1 día


Mexico City Hudson Talent Solutions A tiempo completo

Overview📍 Location: Mexico City | 🏢 Hybrid: 3 days in office, 2 remoteOur Client is a global leader in SaaS solutions for media intelligence and social analytics. We empower businesses with insights to make data-driven decisions.About the RoleAs a Premium Support Program Manager, you will lead strategic programs for enterprise clients, ensuring exceptional delivery of Premium Support services. This role combines program governance, customer success, and technical coordination across multiple teams.ResponsibilitiesAct as the primary point of accountability for Premium Support engagementsTranslate high-level requirements into actionable projects and tasksDrive governance, risk management, and success metrics across initiativesCollaborate with Product, Engineering, Support, and Customer Success teamsEnsure adoption, value realization, and client satisfactionQualifications4+ years of experience in SaaS or enterprise program managementExcellent communication and stakeholder management skillsAdvanced English proficiencyExperience working cross-functionally with technical teams #J-18808-Ljbffr



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