Cx Advisor

hace 2 semanas

Xico, México Rockwell Automation A tiempo completo

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile.With more than 25,000 employees who make the world better every day, we know we have something special.Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work.And if that's you we would love to have you join us**Job Description**:As a CX Advisor, you are passionate about customer service and resolving issues to deliver a great customer experience every timeYou are excited about working in a dynamic environment, where no two days are the same, embracing change and thriving on the challenge of delivering the best possible outcomes for customers.Support Contract activities for distributors and direct customers, considering:- Registration of interactions through the Oracle Platform;- Critical analysis and registration of orders;- Software installed base maintenance;- Collaborate with Specialists and Business Process Owners to identify and develop best practices;- Support Global Projects;- Seek resolution of problems and/or requests involving other areas of Rockwell or even Headquarters quickly and that meets the needs of customers.Good to have- Costumer services experience- SAP knowledge and experience- Intermediate Excel skillsLI-PT2LI-Hybrid

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