Paralegal, Litigation

Job DescriptionZendesk develops software that helps its 160,000+ paid customer accounts across more than 150 countries and territories to build the best customer experience.As a CX company, we are at the forefront of the rapid adoption of artificial intelligence and machine learning technology, and we will do so in line with strict yet wide-ranging and evolving legal and ethical standards.**Responsibilities (what you get to do every day)**:- Proactively work to support Zendesk's litigation counsel on myriad court cases, arbitrations, and informal disputes, both in the U.S. and worldwide, to achieve desired outcomes in keeping with business objectives.- Manage the subpoena intake and response process, ensuring timely and accurate responses.- Assist in the analysis of evidence and case materials to identify key issues; draft summaries and correspondence as needed.- Organize and maintain case files, ensuring all documents are up to date and easily accessible.- Use case management software to track case progress, manage deadlines, and document case activities.- Assist Litigation Counsel with monitoring and tracking litigation budgets, ensuring adherence to financial constraints and reporting any discrepancies.This includes collaborating with insurers regarding claims and coverage issues related to litigation matters.- Serve as a liaison between internal teams, external counsel, and other stakeholders to facilitate communication and information flow.- Assist in procurement and engagement of outside counsel.**Requirements (what you bring to the role)**:- Bachelor's degree or Paralegal Certificate/Associates degree from an approved program.- Excellent English language skills - our legal documents are in English, typically under US law.Please submit resumes in English.- Minimum of 5 years of experience as a paralegal at a law firm, and 2+ years in-house.Strong preference for litigation experience.- Excellent organizational skills and attention to detail.- Excellent communication skills, including an ability to articulate a problem and effectively gather facts from a myriad of cross-functional team members.- Experience and ability to be accountable, hands-on, a proactive self-starter, and results-oriented - even in a remote environment where many of your colleagues are in different offices and timezones.- Experience in legal research, organization, drafting and negotiation, and good judgment to know when issues need to be escalated.- Proficient in legal research tools and case management software.- Desire to roll up your sleeves and embrace a growth mindset: no task is too big or small with an interest in learning and growing.- Positive attitude and ability to work effectively on a team.**Where We Work**Zendesk is not your average tech company.We have all the stuff you'd expect - competitive pay, benefits, appealing offices, snacks, and more.We also have a culture deeply dedicated to enabling conversations and providing appreciative support.We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market.Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year.We invest in diversity and inclusion so that our team reflects the diversity of the world around us.We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.This role must attend our local office for part of the week.The specific in-office schedule is to be determined by the hiring manager.**The intelligent heart of customer experience**Zendesk software was built to bring a sense of calm to the chaotic world of customer service.Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience.Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disabil