Operations Director

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.TaskUs People First culture has grown the company to have approximately 45K employees worldwide.We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.What can you expect in a "Operations Director" role with TaskUs:Think of yourself as one of the leaders of the department, so not just anyone is qualified for this roleWe make sure we get the best of the best, after all, we are a ridiculously good company thus we make sure all our employees are top-notch.Imagine yourself going to work with one thing on your mind: you want to focus on client satisfaction.As you tackle your new tasks for the day, you know that it will lead to one thing: oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders, and Staff assigned to these programs.As Director of Operations, you will:- Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.- Be responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team.- Maintain an open line of communication between staff and senior management.- Manage and staff the operations assigned.- Be responsible for all aspects of operations which include but are not limited to monitoring operations staffing, providing temporary coverage and training; provision of excellent clientele service, problem resolution, and the like.- Develop individual and team goals and implement plans to carry out objectives.- Guide the Operations Managers in meeting all team & individual goals.- Ensure compliance with all established policies and procedures.- Assist the Senior Director of Operations /Vice President of Operations in crafting operations procedures.Required Qualifications:- At least 3 years of experience in the related field preferably director or VP level specializing in BPO Operations and Management or equivalent.- Proven track record of meeting and delivering targets.- Excellent communication skills, both verbal and written.- This person must be able to build productive business relationships with clients and must have strong organizational, analytical, and managerial skills.We need someone who possesses a professional, courteous, and resilient attitude.Work Location / Work Schedule / Travel:- Office Based - Tijuana, Mexico- Occasional travel may be required for meetings, conferences, or client engagements, as per business needs.DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life.We welcome applicants of different backgrounds, demographics, and circumstances.Inclusive and equitable practices are our responsibility as a business.TaskUs is committed to providing equal access to opportunities.If you need reasonable accommodations in any part of the hiring process, please let us know.EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer.We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life.We welcome applicants of different backgrounds, demographics, and circumstances.Inclusive and equitable practices are our responsibility as a business.TaskUs is committed to providing equal access to opportunities.If you need reasonable accommodations in any part of the hiring process, please let us know.