Manager Of Support
hace 2 semanas
Title: Manager of SupportLocation: Hermosillo, Sonora.A company is seeking an experienced Manager of Support to lead inbound customer support operations in the vacation rental tech industry.The role involves managing team leads, driving operational efficiency, and ensuring high service quality.The organization provides innovative software solutions for the residential, commercial, and short-term rental property management sectors.Key Responsibilities:- **Team Leadership & Development**: Lead and mentor team leads and senior agents, fostering a high-performance culture.Requires 5-7 years in leadership roles, including experience managing leaders in SaaS or tech support environments.- **Operational Management**: Oversee daily support operations (tickets, chat, phone), ensuring SLA adherence and customer satisfaction.Requires strong knowledge of CRM/ticketing tools like Zendesk or Salesforce and proven experience managing inbound teams.- **Escalation & Process Improvement**: Handle high-priority escalations and drive process enhancements through data analysis.Requires proficiency in Excel (SQL is a plus), experience with tools like Jira, and a track record of identifying and implementing operational improvements.Top Skills:- **Leadership of Leaders** - Ability to coach and grow team leads while fostering high performance.- **Escalation & Issue Management** - Skilled in handling high-priority issues and ensuring smooth ticket escalation processes.- **Data-Driven Mindset** - Comfortable analyzing trends and KPIs to drive continuous improvement.- **English** - A B2 or upper level of English is required.Pay: $70,****** - $90,****** per month**Language**:- English (preferred)Work Location: In person
-
Manager Of Support
hace 2 semanas
Hermosillo, México Streamline Vrs Llc A tiempo completo**About Inhabit**:Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries.Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts.Inhabit believes that property managers are...
-
Manager of Customer Support
hace 1 semana
Hermosillo, México Streamline Vrs Llc A tiempo completo**About Inhabit**: Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are...
-
Gobal Seat Planning Manager
hace 2 semanas
Hermosillo, México Support Services Group A tiempo completo**Support Services Group** is a leading U.S.based global provider of high-touch omnichannel outsource contact center solutions. Founded in 1998, our award-winning customer experience (CX) solutions have created exceptional outcomes for more than 50 of the world's top brands and their customers. We are an ambitious team of game changers who thrive on solving...
-
Gobal Seat Planning Manager
hace 2 semanas
Hermosillo, México Support Services Group A tiempo completo**Support Services Group** is a leading U.S.based global provider of high-touch omnichannel outsource contact center solutions.Founded in 1998, our award-winning customer experience (CX) solutions have created exceptional outcomes for more than 50 of the world's top brands and their customers.We are an ambitious team of game changers who thrive on solving...
-
Fraud Operations Manager
hace 6 días
Hermosillo, México Support Services Group A tiempo completoAre you looking to work for a company where you can make an impact in your life as well as the lives of others? Are you looking for an opportunity to work for a rapidly growing company with room for advancement? At **Support Services Group** Mexico, 95% of leadership are hired from within. Working here, you’ll have a job that is both rewarding and...
-
Tax Project Manager
hace 5 días
Hermosillo, México Kuadra Support A tiempo completoEn Kuadra support estamos en busca de un TAX PROJECT MANAGER Para trabajar presencial 100% en Hermosillo, Sonora. Esta nueva y retadora posición será responsable de analizar y organizar los documentos tributarios de nuestros clientes para garantizar que se cumplan todas las pautas necesarias previo a la preparación de declaraciones de impuestos de los...
-
Technical Support Manager
hace 1 semana
Hermosillo, México Necodex A tiempo completo**Vacante para la empresa Necodex en Colonia Modelo -Hermosillo, Sonora**: We're is hiring a Technical Manager of Support! delivery to high, defined standards. They must be able to drive issue resolution and manage high-priority escalations, as appropriate. This person will act as the single point of contact for client escalation and will drive strategies...
-
Operations Manager
hace 2 días
Hermosillo, México Support Services Group México A tiempo completo**Support Services Group** is a leading U.S.based global provider of high-touch omnichannel outsource contact center solutions. Founded in 1998, our award-winning customer experience (CX) solutions have created exceptional outcomes for more than 50 of the world’s top brands and their customers. We are an ambitious team of game changers who thrive on...
-
Human Resources Manager
hace 3 semanas
Hermosillo, México Support Services Group A tiempo completo**Location**: Onsite - Hermosillo, Sonora, Mexico**Department**: Human Resources**Position Summary**We are seeking a highly skilled **Human Resources Manager** with proven experience in **call center environments** to lead our HR strategies, policies, and employee engagement initiatives. This role requires a strong understanding of high-volume performance...
-
Human Resources Manager
hace 2 semanas
Hermosillo, México Support Services Group A tiempo completo**Location**: Onsite - Hermosillo, Sonora, Mexico**Department**: Human Resources**Position Summary**We are seeking a highly skilled **Human Resources Manager** with proven experience in **call center environments** to lead our HR strategies, policies, and employee engagement initiatives.This role requires a strong understanding of high-volume performance...