Fraud Operations Manager

hace 1 semana

Hermosillo, México Support Services Group A tiempo completo

Are you looking to work for a company where you can make an impact in your life as well as the lives of others? Are you looking for an opportunity to work for a rapidly growing company with room for advancement? At **Support Services Group** Mexico, 95% of leadership are hired from within. Working here, you’ll have a job that is both rewarding and engaging. Our mission is to provide the highest quality of support to our customers.

Join us today and be part of the fastest-growing call center in town and be part of the Elite SSG team

We are currently looking for a **Fraud Operations Manager**. This position will provide day to day team leadership and work direction to ensure effective and efficient operations, delivery of service/solutions in accordance with established service levels, quality standards, compliance and regulatory guidelines.

**What We Offer**:

- Outstanding paid training
- Opportunity for advancement
- Management that cares about your personal and professional development
- Contests and bonuses to add extra money to your paycheck, and awesome prizes
- Permanent full-time employees are eligible for comprehensive benefits.

**Responsibilities will include**:

- Provides people management leadership by setting goals, developing staff, managing employee performance, promoting teamwork and handling any/all disciplinary actions, as required
- Leads a team and oversees the complex or diverse operations or functional area - impacts a significant part of the organization and entails leading teams in completing multiple step transactions/processes
- Requires strong process management knowledge and understanding of the business and operational function areas supported
- Manages team requiring workforce to decision on acceptable level of risk
- Moderate to High-risk potential (loss/reputational) for functional area
- Plans, organizes and coordinates the activities for own area and resolves operational issues and work focus time horizon is generally medium term
- Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization
- Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution

**Job Requirements**:

- Excellent Writing Skills
- Cryptocurrency or Blockchain experience would be helpful
- Strong leadership skills: To help develop management and agents with the ability to teach, mentor, and adapt to an ever-changing environment.
- Active Listening & reading comprehension.
- Overseeing fraud prevention operations to help drive KPIs.
- Previous fraud prevention experience within financial institutions and investigations experience in AML (Anti-money-laundry).
- Prior fraud prevention/compliance experience; banking experience preferred.
- Fully proficient in reading and writing in English and Spanish
- Customer service experience
- Education Minimum: High School Diploma
- Intermediate computer navigation and operation skills
- Ability to work independently and in a team environment
- Great at multitasking and working under pressure

**Support Services Group** is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

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