Support Engineer

hace 3 semanas

Guadalajara, México Grid Dynamics A tiempo completo

**Requirements**:- Prior experience in a retail or supply chain environment is highly desirable.- Strong understanding of IT Service Management (ITSM) processes and tools, such as Zendesk, ServiceNow, or Jira Service Management.- Familiarity with the.NET technologies and C# programming- Proficiency in scripting languages such as Python or Shell scripting.- Experience with API testing using tools like Postman.- Experience with log monitoring tools like Splunk and Grafana.- Knowledge of SQL scripting for data extraction and analysis.- Excellent problem-solving and troubleshooting skills.- Ability to work efficiently in a fast-paced environment and prioritize tasks effectively.- Strong communication and interpersonal skills.**Responsibilities**:- Troubleshoot and resolve technical issues reported by users or detected through monitoring tools.- Identify opportunities to automate manual activities and develop scripts (Python or Shell scripting) to streamline processes.- Collaborate with development teams to escalate and resolve complex technical issues.- Document support processes, troubleshooting steps, and solutions for knowledge sharing.- Work closely with cross-functional teams to prioritize and address support tickets within established SLAs.- Write SQL scripts to extract and analyze data from databases for troubleshooting and reporting purposes.- Provide guidance and support to junior support engineers as needed.- Working hours during USA pacific time from 9am to 6pm PST**We offer**- 100% payroll scheme, benefits by law (IMSS, INFONAVIT, 12+ vacation days)- Benefits above the law: Vacation premium 50%, 8 PTOs, 10 guaranteed public holidays per year;- Major medical and Life insurance, Dental and Vision plan for an employee and direct family members- Medical Emergency Service EMME for employees in Guadalajara- 5% savings fund, uncapped (matched by the company in the end of the year)- Grocery cards/vouchers (Vales de Despensa)- 30 days End of the Year Bonus (Aguinaldo)- Opportunity to work on bleeding-edge projects with a highly motivated and dedicated team all over the world- Individual career development plan and support from the best experts- Professional development opportunities (Linkedin Learning, Cloud certification programs, access to corporate LMS integrated with other learning platforms)- Well-equipped office in a business area of Guadalajara (quiet room, games room, air hockey, PS5, Nintendo Switch and Xbox Series X, pool table, ping pong, snacks, smoothies, and much more)- Corporate social events (yoga, massages, sport tournaments, discussion panels, technical talks, lunch & learns)- Flexible working hours- Opportunity to relocate to another country where the company's offices are present.**About us**:- Grid Dynamics is the engineering services company known for transformative, mission-critical cloud solutions for retail, finance and technology sectors.We architected some of the busiest e-commerce services on the Internet and have never had an outage during the peak season.Founded in **** and headquartered in San Ramon, California with offices throughout the US and Eastern Europe, we focus on big data analytics, scalable omnichannel services, DevOps, and cloud enablement.

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