Change Management Specialist

**Responsibilities**:Change Management SpecialistFinastra: Who are we?We are one of the world's largest fintechs, with a team made up of over 10,000 superstars,serving more than 8,500 customers across 130 countries.We're an energized bunch, who love to be at the forefront of innovation.We make it our mission to develop and stay ahead of the latest trends and technology.Our goal?To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.How do we do this?With a heritage and portfolio spanning the entire banking sector, we have used our expertise to create a unique platform-based approach for the world of financial services.Partnering with global players like Microsoft, Accenture, Salesforce and more, to create an open and inclusive development environment.An environment that cultivates ideas, maximizes creativity, and enables innovation.We believe that the future of finance is OPEN.By focusing on OPEN collaboration, supported by our OPEN platform, our OPEN ecosystem and an OPEN and inclusive culture, we can be OPEN for good.Together, we can ensure financial inclusion and open innovation for everybody.The Future is OPEN.Our Mission and Vision:Our vision is to unlock the potential of people and businesses by creating the #1 open platform for innovation in the world of financial services.Our mission is the journey we are on to deliver this vision, and we are well underway, having launched FusionFabric.cloud in ****.Already recognised as a secure, industry-leading cloud platform, we've partnered with the largest and most vibrant partner and developer ecosystems to create a hugely scalable environment that fosters collaboration and rapid innovation for all.Inside Finastra, our ambition is to be the most loved and inclusive fintech in the world.Our people across the globe are diverse, talented and open.And we are always looking for the most creative and inspiring minds to join the team.Whoever you are, you're welcome at Finastra.Come and join us - make our home your home and open up the world of financeWhat will you contribute?Responsibilities & Deliverables:- Your deliverables as a Change Management specialist will include, but are not limited to, the following:- Coordinating and providing support to the Change Management function for the company.- Ensuring Change Requests are completed properly, following the proper workflow, all information contained within them is accurate and have all necessary approvals prior to implementation.- Ensuring all Change Management Policies, Standards, and Procedures are followed throughout the company by requesters/approvers/implementers.- Managing Change Management queue and answering inquiries from internal customers- Analyzing Change Request information for quality and compliance to process.- Implementation plans and Back-out Plans, discussing steps and gaps with the change requester and/or implementer.- Update the change log with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.- Ensuring timely closure of Change Records with appropriate test results and Post Implementation Validation results.- Performing change collision detection and working with requesters/approvers/implementers to resolve them in a timely fashion.- Proactively investigating issues and liaising with external teams.- Defining, measuring and reporting on Critical Success Factors and Key Performance Indicators for Change Management.- Generating and posting of Change Management reports; examples include Daily and weekly operational highlights- Performs other administrative duties as required including updating documentation, note taking, status reports, change request clean up, etc.- Maintaining an awareness of technology advancements and IT best practice, e.g. ITIL- Manage conference calls with large groups including stakeholders in high visibility situations with demanding time lines- Coordinate the implementation of major changes using prepared detailed Release Plans, monitoring plan timing versus actual timing, communication with implementers, testers and stakeholders and initiating escalations as needed- Identifying process improvement opportunities- Other duties as required.Required Skills and Experience:- ITIL qualified- Excellent written and verbal communication in English- Analytical abilities, attention to detail, stability, responsibility as well as customer focus- Ability to work independently as well as part of a customer facing team- Excellent Knowledge of reporting methodology, PowerBI and/or advanced excel.- Good technical understanding across infrastructure, at a high level to ensure understanding of basic concepts- 4+ years Change Management or Change Co-ordination experience- Practical experience managing and coordinating large groups and chairing CAB meeti