Customer Success Executive

hace 2 semanas

Xico, México Darwin Ai A tiempo completo

We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and AI tools to help clients maximize their success with our platform.As a Customer Success Executive, You will play a critical role in helping our clients achieve their desired outcomes by driving adoption and preventing churn. You will be the key contact for our customers, providing ongoing support and proactive solutions to help them grow their business using Darwin AI.In this role, you will:Manage the ongoing relationship with assigned customers, serving as their primary point of contact for support, updates, and optimization of their AI solutions.Conduct Monthly Business Reviews (MBRs) to analyze customer satisfaction, discuss AI performance, and identify opportunities for improvement.Proactively follow up with clients to identify new use cases, communicate product updates, and ensure they are maximizing the value of our AI solutions.Actively monitor client accounts to detect signs of churn risk and collaborate with internal teams to develop strategies to improve engagement and retention.Conduct adoption workshops and training sessions to increase customer proficiency and encourage deeper integration of our tools.Analyze customer feedback and usage data to identify trends, insights, and areas of improvement.Work closely with Customer Support, Product and Engineering teams to escalate and resolve technical issues, and provide feedback that contributes to product improvements.Maintain accurate records of customer interactions and progress using Planhat and other CRM tools.RequirementsProven experience in Customer Success, Account Management, or Customer Experience roles, preferably within SaaS or AI-driven environments.Ability to analyze data and apply insights to customer success strategies..Experience with customer relationship management tools such as Planhat, or similar.Knowledge of AI implementation and experience with technical troubleshooting is a plus.Strong communication skills, with the ability to to explain complex concepts clearly to non-technical stakeholders.Proactive and customer-centric mindset with a strong drive for client success.Team-oriented, adaptable, and comfortable working in fast-paced, evolving environments..A passion for technology, innovation, and artificial intelligence, with a drive to continuously learn and grow.Benefits?Language Classes:Access to language classes (English, Portuguese, Spanish) to enhance communication skills.?OpenAI Premium License:Complimentary access to an OpenAI premium license for personal or professional use.?Paid Time Off:Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.?Soft Hybrid Work:We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like

  • Senior Manager Of Customer Success

    hace 2 semanas

    Xico, México Keller Executive Search International A tiempo completo

    Our client is in search of a Senior Manager of Customer Success who will play a critical role in enhancing customer satisfaction and retention. In this position, you will lead a team focused on ensuring that customers successfully adopt and derive maximum value from the company's products and services. You will utilize your expertise to drive engagement,...

  • Customer Success Executive

    hace 2 semanas

    Xico, México Red Hat A tiempo completo

    The Customer Success Executive (CSE) is responsible for working independently and leading the resolution of varied and non-routine complex customer challenges exercising independent judgment and creative solutioning to achieve customer success.The CSE may coordinate the activities of other team members (team lead) to ensure successful completion of projects...

  • Customer Success Specialist

    hace 2 semanas

    Xico, México Customer Intelligence Inc. A tiempo completo

    ABOUT USCustomer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth.Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout Latin...

  • Customer Success Executive

    hace 2 semanas

    Xico, México Red Hat S De R.L. De C.V. A tiempo completo

    The Customer Success Executive (CSE) is responsible for working independently and leading the resolution of varied and non-routine complex customer challenges, exercising independent judgment and creative solutioning to achieve customer success.The CSE may coordinate the activities of other team members (team lead) to ensure successful completion of projects...

  • Customer Success Executive, Startup América Latina

    hace 2 semanas

    Xico, México Aira A tiempo completo

    **Descripción de la Empresa**:**Misión del cargo**:Gestionar la relación con clientes empresas y lograr su éxito en el uso de la plataforma, interactuando con múltiples países y contrapartes**Descripción Funciones del Cargo**:¿Te gustaría trabajar en uno de los Startups más exitosos de América Latina, que aplica Inteligencia Artificial a Recursos...

  • Customer Success Specialist

    hace 2 semanas

    Xico, México Customer Intelligence Inc. A tiempo completo

    ABOUT USCustomer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout Latin...

  • Dir Customer Success

    hace 2 semanas

    Xico, México Zebra Technologies A tiempo completo

    **Remote Work: Hybrid****Overview**:At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better.United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.Being a part of Zebra Nation means being seen, heard, valued, and...

  • Jr. Customer Success Executive

    hace 2 semanas

    Xico, México Fairplay A tiempo completo

    **About us**:Fairplay is a tech-based financing enable that supports entrepreneurs' growth with a flexible, fast & friendly product.Our vision is to create financial and technological products that accelerate the entrepreneurs' competitive capabilities.Our main objective is to give access to growth capital to thousands of SMEs of the new digital economy in...

  • Customer Success Manager

    hace 2 semanas

    Xico, México Pentera A tiempo completo

    Customer Success Manager - LATAMLocation : MexicoAccelerate Your Career in CybersecurityJoin Pentera and take your career to the next level in cybersecurity.As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world's best red teams.At Pentera,...

  • Latam Ai Customer Success Director

    hace 2 semanas

    Xico, México Kore.Ai A tiempo completo

    A leading AI solutions provider is seeking a Customer Success Director in Veracruz, Mexico.The ideal candidate will have extensive experience in customer-facing roles, particularly managing software sales and implementations in the AI sector.Responsibilities include driving customer success and software adoption throughout the business cycle and...