Execution & Customer Impact Role

**About Us**At Certu Systems, we're redefining logistics with AI-powered execution.Our customers — some of the world's largest manufacturers and distributors — rely on us to deliver measurable results: faster shipments, lower costs, and fewer headaches.We don't get paid unless they save — so execution, discipline, and customer trust are everything.We're looking for a top performer in execution and customer impact — someone who thrives in fast-moving environments, earns customer trust immediately, and knows how to take messy, high-stakes situations and bring clarity, speed, and results.**What You'll Do**- Be the trusted partner for our customers, ensuring their operations run smoothly every day.- Step into problems and own them — from late shipments to broken processes — driving resolution without waiting for instructions.- Track and improve key results: on-time deliveries, dock throughput, dwell/detention, order processing speed, and cost savings.- Communicate with impact: update executives in plain business terms, guide frontline teams with tactical clarity.- Spot hidden inefficiencies and design practical fixes — fewer manual touches, less firefighting, more discipline.- Shape how Certu scales: your feedback will directly influence our AI platform and playbooks.**Who You Are**- Outcome-driven - you measure yourself by impact, not effort.- Customer-obsessed - you anticipate needs, build trust fast, and never leave issues hanging.- Execution powerhouse - when things get messy, you're the calm center who gets it done.- Resilient and resourceful - you thrive in ambiguity and figure things out without a playbook.- Analytical and practical - you can spot patterns in data and translate them into action at the dock, in the boardroom, or both.- Natural leader without the title - people look to you because you take charge without being told, drive alignment and deliver results.**Superstar Test**This role isn't for everyone.You might be the right fit if you can nod confidently at least 3 of these:- You've been the person leadership trusted with "fix it now" problems — and you delivered.- You require mínimal supervision.When given a destination and direction, you figured out to get there and brought everyone along with you.- You've stepped into chaos (a failing project, a late shipment, a broken process) and turned it around.- You've earned customer trust quickly — from frontline staff to executives — because you could back up your words with action.- You can show specific results you've delivered: hours saved, % improvements, $ reduced, or throughput increased.- You're energized by ambiguity — where others freeze, you find a way forward.If this sounds like you, we'd love to talk.**What You Bring**- A track record of driving measurable results in high-pressure roles (whether in operations, consulting, startups, supply chain, or any environment where failure wasn't an option).- Examples where you turned chaos into order — cutting costs, saving time, or hitting critical deadlines.- Comfort working with both technology and people: from ERPs to AI technologies, from truck drivers to CFOs/COOs.- A reputation as a great communicator — concise, clear, and to the point, able to cut through noise and get everyone aligned fast.**Why Join Us**- High-impact seat at a Carnegie Mellon-backed AI startup changing how logistics is run.- Exposure to Fortune 500 supply chains and global distribution networks.- Competitive compensation with performance-based upside.- Growth path into leadership roles in execution, customer impact, or product strategy.If you're known as the person people call when things absolutely must get done — we want you.Tipo de puesto: Tiempo completoPregunta(s) de postulación:- Do you meet at least 3 of the Superstar Test ?- Can you comfortably commute to the office location?- Are you comfortable with working a 24/7 rotation schedule?- Are you legally authorized to work in Mexico?Lugar de trabajo: Empleo presencial