Customer Care Planning Specialist
hace 2 semanas
**_Customer Care Planning Specialist_****What you will do**:- Serve as primary contact for customers, sales professionals across the organization working on your assigned accounts to manage and resolve issues.- Drive proactive collaboration for your customers' upcoming shipment plans to include stock availability analysis.- Ensure issues are managed and resolved as dictated by their SLAs (Service Level Agreements) and in accordance with our internal SLAs.- Serves as a point of escalation for internal customer teams (Project Management, Sales Support, Sales, Billing, Delivery & Implementation, Professional Services, etc.)- Drive improvements to the NPS (Net Promoter Score) performance for your assigned customers by increasing on time in full delivery.- Organize and lead all quality and customer experience reviews for your assigned accounts.**How you will do it**:- Engage directly with the customers assigned and establish the relationship, and customer service leadership needed to positively impact the assigned customers experience with Sensormatic- Collaborate with the Account Manager/Seller and functional support leads/teams (Delivery & Implementation, Billing, Collections, Contract Accounting, Sales Support, Project Management, Professional Services)- Create a future facing ship plan, with supply analysis, and escalation of barriers to success and risk management- Drive alignment across supply chain, sales and delivery to agreed upon install and delivery dates.- Proactively look for ways to resolve existing operational quality issues, and manage risks for the customer's delivery**What we look for**:- Excellent analytical skills- The ability to navigate through ambiguity and complexity to drive solutions to complex problems, decisions, and critical issues- Bachelor's degree in accounting, finance, engineering, supply chain or business- Proven experience in business, project management, continuous improvement, sales, supply chain or customer service- Extraordinary attention to detail and organizational skills- Experience in process execution, customer service, sales, project management, continuous improvement or supply chain with a demonstrated proficiency in active problem solving.- Excellent inter-personal skills to including written and verbal English proficiency- Experience with Oracle ERP or similar- Experience with inventory management and supply planning processes- A proven track record of collaboration and driving issues to resolution.
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Customer Service Specialist
hace 2 semanas
Matamoros Municipality, México Americhem A tiempo completoThe Customer Service Specialist is responsible for understanding and communicating the customer's needs to the internal operations of the company to ensure timely fulfillment of sales orders in Mexico and Latin America.This role will manage the import and export processes within Mexico and Latin America, including tracking and tracing shipments, and...
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Material Planner
hace 2 semanas
Matamoros Municipality, México Abb A tiempo completo**Material Planner**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations.Together, we are embarking on a...
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Tmc Transport and Trade Specialist
hace 3 días
Matamoros, México ABB A tiempo completo**TMC Transport and Trade Specialist**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...
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Master Planning Scheduling Lead
hace 2 semanas
Matamoros Municipality, México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company.We use technology to solve problems in spaces, light, and more things to come.Through our two business segments, Acuity Brands Lighting and Lighting...
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Planning Manager
hace 3 semanas
Matamoros, México Robertshaw A tiempo completoRobertshaw is a private equity-owned global design, engineering, and manufacturing company selling product solutions to the appliance, automotive, and HVAC industries. We are an industry leader in advanced flow control components and systems for water, gas, and other fluids to help build extraordinary products that improve safety, comfort, health, and...
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Planning Manager
hace 3 semanas
Matamoros, México Robertshaw A tiempo completoRobertshaw is a private equity-owned global design, engineering, and manufacturing company selling product solutions to the appliance, automotive, and HVAC industries. We are an industry leader in advanced flow control components and systems for water, gas, and other fluids to help build extraordinary products that improve safety, comfort, health, and...
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Planning Manager
hace 2 semanas
Matamoros, México Robertshaw A tiempo completoRobertshaw is a private equity-owned global design, engineering, and manufacturing company selling product solutions to the appliance, automotive, and HVAC industries. We are an industry leader in advanced flow control components and systems for water, gas, and other fluids to help build extraordinary products that improve safety, comfort, health, and...
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Planning Manager
hace 2 semanas
Matamoros, México Robertshaw A tiempo completoRobertshaw is a private equity-owned global design, engineering, and manufacturing company selling product solutions to the appliance, automotive, and HVAC industries. We are an industry leader in advanced flow control components and systems for water, gas, and other fluids to help build extraordinary products that improve safety, comfort, health, and...
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Planning Manager
hace 2 semanas
Matamoros, México Robertshaw A tiempo completoRobertshaw is a private equity-owned global design, engineering, and manufacturing company selling product solutions to the appliance, automotive, and HVAC industries. We are an industry leader in advanced flow control components and systems for water, gas, and other fluids to help build extraordinary products that improve safety, comfort, health, and...
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Planning Manager
hace 2 semanas
Matamoros, México Robertshaw A tiempo completoRobertshaw is a private equity-owned global design, engineering, and manufacturing company selling product solutions to the appliance, automotive, and HVAC industries. We are an industry leader in advanced flow control components and systems for water, gas, and other fluids to help build extraordinary products that improve safety, comfort, health, and...
