Bilingual Customer Support Specialist

**Who we are**Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility.As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.**About the role**:**This is a remote position that will **require** you to assist our Mexico City office every now and then for operational purposes.**- **You want to impact the industries that run our world**: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.- **You are the architect of your own career**: If you put in the work, this role won't be your last at Samsara.We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.- **You're energized by our opportunity**: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.- **You want to be with the best**: At Samsara, we win together, celebrate together and support each other.You will be surrounded by a high-caliber team that will encourage you to do your best.**In this role, you will**:- Help Customers with a wide range of general inquiries on billing issues and questions- Handle customer questions about contract renewals and cancellations- Solve customer issues and escalations about Samsara products and services- Ability to prioritize work queue and backlog in addition to incoming customer requests- Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction- Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices**Minimum requirements for this role**:- 1-3 years of experience in a customer-facing role within a contact center environment- English and Spanish Fluency is a must- Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings- Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner- Strong problem-solving skills and a proven ability to deliver a positive customer experience- Exceptional communication skills to effectively communicate with a wide range of customers- Experience working with ticketing systems (e.g. Zendesk, Salesforce, ServiceCloud)- Ability to work flexible hours (nights and weekends) - Schedules are assigned based on the needs of the business, you must be willing to work the assigned schedule (5 days a week, 8-hour shift with 2 continuous days off)- Proficient with macOS- Experience supporting service requests in billing, RMA, cancellations, and renewals- Experience supporting telematics systems, ELDs, and hours of service compliance is a plus- French fluency is a plusAt Samsara, we welcome everyone regardless of their background.All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.We depend on the unique approaches of our team members to help us solve complex problems.We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.**Benefits**Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more.Take a look at our Benefits site to learn more.**Accommodations****Flexible Working**At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.Our offices are open for tho