Quality Care Specialist for Customer Satisfaction

hace 2 días


Ciudad Victoria, México Aptiv A tiempo completo

A leading technology and automotive company located in Mexico, Tamaulipas, Ciudad Victoria is seeking a Quality Customer Care Technician. This role involves executing customer satisfaction through precise complaint responses and ensuring adherence to specific performance metrics. Key responsibilities include monitoring customer KPI performance, conducting root cause analysis, and coordinating problem-solving activities with multidisciplinary teams. The ideal candidate will have experience in quality processes and be adept at implementing corrective actions.
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