Employee Technology Experience Technician Ii

hace 3 semanas

Tlaquepaque, México Herbalife A tiempo completo

Overview:STATEMENT:The End User Services Technician II is responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the Desktop IT infrastructure in office environments.End User Services Technicians also support events.DETAILED RESPONSIBILITIES/DUTIES:- Provides service and end user support during maintenance checks or dispatches- Diagnoses errors or technical problems and determine proper solutions- Produces timely and detailed service reports- Documents processes- Collects and analyzes performance data to provide technical assistance- Provides technology support as needed for events- Ties workflow to schedule- Accurately documents solutions related to complex issues- Creates workaround procedures when standard procedures have failed and ensures issues are resolved- Troubleshoots and develops technical solutions related to software and setup errors for engineers, technicians, and customers- Builds positive relationships with customersSUPERVISORY RESPONSIBILITIES:N/AJob Qualifications:Qualifications:**Skills**:Required- Customer-centric- Attention to detail, strong communication skills- Passionate about technology- Ability to lift and move hardware- Strong knowledge of Windows 10, Office products- Familiarity with desktop, laptops mobile devices, printers or other devices- Familiarity with Active Directory, ITIL Service Management and ticketing systemsCertificates / Training:- Preferred: CompTIA A+ or equivalent**Experience**:Level II- 3+ years experience performing desktop / end user support**Education**:Required- Bachelor's in Information Technology or equivalentPrinciples & Related Competencies:Ethical- Complies with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect.Leader- Meets challenges head on to uphold quality standards, productivity goals, and values; Sets an example, building a culture of trust, transparency, and open communication; Is aligned with organizational directionCollaborative- Works cooperatively with others offers and accepts help; Freely shares information as appropriate; Open to and willing to provide feedback; Strong contributor to the team's results; Celebrates the individual and the team; Ability to clearly communicate.Looks Beyond Oneself- (Team Player) Demonstrates humility and willingness to recognize and give credit to others; Works well alongside people of different backgrounds and ideas; Builds good relationships with others; Values Distributors and teammates.Drives Innovation- Add value through: Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Listening to and respecting others ideas through collaborating and helping develop those suggestions; Driving ideas forward to implementation.Delivers Change- Delivers Change Through: Adapting to different working environments; Responding positively to change including new duties and assignments.

  • Employee Technology Experience Technician Ii

    hace 3 semanas

    Tlaquepaque, México Herbalife A tiempo completo

    Overview:STATEMENT:The End User Services Technician II is responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the Desktop IT infrastructure in office environments. End User Services Technicians also support events.DETAILED RESPONSIBILITIES/DUTIES:- Provides service and end user support during...

  • Employee Technology Experience Engineer I

    hace 2 semanas

    Tlaquepaque, Jalisco, México Herbalife A tiempo completo

    Overview:The Employee Technology Experience Engineer I supports the technical operations and reliability of Herbalife's endpoint environment. This role works with tools like Microsoft Intune, Jamf Pro, and other enterprise platforms to ensure devices across Windows, macOS, iOS, and Android are configured properly, compliant, and running efficiently. The...

  • Employee Technology Experience Engineer I

    hace 2 semanas

    Tlaquepaque, Jalisco, México Herbalife A tiempo completo

    OverviewThe Employee Technology Experience Engineer I supports the technical operations and reliability of Herbalife's endpoint environment. This role works with tools like Microsoft Intune, Jamf Pro, and other enterprise platforms to ensure devices across Windows, macOS, iOS, and Android are configured properly, compliant, and running efficiently. The...

  • Employee Technology Experience Engineer I

    hace 2 semanas

    Tlaquepaque, Jalisco, México Herbalife A tiempo completo

    OverviewThe Employee Technology Experience Engineer I supports the technical operations and reliability of Herbalife's endpoint environment. This role works with tools like Microsoft Intune, Jamf Pro, and other enterprise platforms to ensure devices across Windows, macOS, iOS, and Android are configured properly, compliant, and running efficiently. The...

  • Employee Technology Experience Engineer I

    hace 2 semanas

    Tlaquepaque, Jalisco, México Herbalife A tiempo completo

    OverviewThe Employee Technology Experience Engineer I supports the technical operations and reliability of Herbalife's endpoint environment. This role works with tools like Microsoft Intune, Jamf Pro, and other enterprise platforms to ensure devices across Windows, macOS, iOS, and Android are configured properly, compliant, and running efficiently. The...

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    Tlaquepaque, México Hella A tiempo completo

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  • Employee Experience

    hace 3 semanas

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  • Employee Experience

    hace 3 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary**Employee Experience & Innovation (EE&I) is seeking a Project Manager to drive delivery of multiple projects across various fields, such as our future-oriented businesses, including Data Science, AI and other emerging areas.This role will work with some of the most exciting up-and-coming products in HP.This role is responsible for ensuring...

  • End User Services Technician Iii

    hace 2 semanas

    Tlaquepaque, México Herbalife A tiempo completo

    Overview:Deadline to receive resumes: May 31stRecruiter: Zadith ValenciaHM: Cesar GutierrezSTATEMENT:The End User Services Technician II is responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the Desktop IT infrastructure in office environments.End User Services Technicians also support...

  • End User Services Technician Iii

    hace 3 semanas

    Tlaquepaque, México Herbalife A tiempo completo

    Overview:Deadline to receive resumes: May 31stRecruiter: Zadith ValenciaHM: Cesar GutierrezSTATEMENT:The End User Services Technician II is responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the Desktop IT infrastructure in office environments. End User Services Technicians also support...