Associate Director
hace 2 semanas
Associate Director - Operations for our Banking Financial Services verticalLocation : Mexico City (in-office)Business Unit : Mortgage and BankingShift : Mid / US TimeJob SummaryThe position is to lead operations for BFS Mexico delivered Contact Center operations for Firstsource's US / North America Banking, Mortgage and Financial Services.The role is accountable for :Development and preparation of short-term and long-range plans and budgets based upon broad organization and business unit goals and objectivesUnderstanding, reviewing, governing and ensuring contracted commitments (including but not limited to just SLA's / KPI's) are met sustainably and proactive actions are taken to do soInvolvement in Sales, Solutions and Transitions to grow the business and establish differentiated Value proposition that is instrumental in growing wallet share and new client acquisitionBring best in class and Innovative contact center operations practices and strategic view to ensure continued and high levels of customer satisfaction, employee satisfaction and value addition beyond the contractGrowing and Managing teams across multiple engagements with best-in-class retention rates, employee satisfaction, loyalty and people development practicesMeet and exceed revenue and growth targets; meet and exceed margin targets, cost management – strategic and tactical, on a monthly, quarterly and annual basisInstrumental in establishing Firstsource as preferred partner or partner of choice positioning in client discussions, bring strong operational and executive stakeholder engagement skillsEstablishing and running a "Center of Excellence" for contact center delivery opsKnowledge, Skills & AbilityAt least 10 years' experience of Contact Center Operations, ideally in Mortgage and / or Retail Banking.Have experience managing teams of 500+ Mexico based workforce with at least 5 years having supported Large US / North America based Banks / Mortgage clientsAt least 15 years of Banking and Financial Services or related IndustryExperience of driving large scale transformation into contact center operationsEye for detail and numbers, ability to understand call center operational parameters and keen understanding of what these parameters imply and translate to on the groundEntrepreneurial with strong Financial and business acumen with an eye for risk and proactive risk mitigationHands on, decisive and independent operator, yet collaborative and brings stakeholders alongNatural people's person and ability to inspire confidence, trust in people and teamsEnjoys customer interactions and has ability to use power of articulation, experience, data, logic, insights to drive change in customers mindsPosition Reports toVP / COO Mexico site (directly)VP Operations- Global Contact center (indirectly)Position Works with :Transition TeamsSales TeamsSolution TeamsHR & Talent acquisition DepartmentsIT DepartmentsExecutive LeadershipFinance TeamsProcess Excellence and Transformation DepartmentsExternal Partners#J-*****-Ljbffr
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Associate Account Director
hace 2 semanas
Xico, México Mindgruve A tiempo completoASSOCIATE ACCOUNT DIRECTOREl Associate Account Director lidera cuentas clave o un grupo de clientes medianos.Este rol combina estrategia, gestión financiera y liderazgo de equipo.Su objetivo es fortalecer la relación con los clientes, impulsar el crecimiento y asegurar que el trabajo entregado sea claro, efectivo y alineado con las metas del...
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Associate Director- Project Finance Advisory
hace 3 horas
Xico, México Gridlines A tiempo completoCompany Overview Gridlines is a young, entrepreneurial, fast-growing financial advisory and financial modelling firm. The company formally launched its infrastructure advisory business last year, focusing on project finance, M&A and bid support across all infrastructure sectors, with a particular focus on energy transition projects. Role Overview This role...
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Associate Director- Project Finance Advisory
hace 2 horas
Xico, México Gridlines A tiempo completoCompany Overview Gridlines is a young, entrepreneurial, fast-growing financial advisory and financial modelling firm. The company formally launched its infrastructure advisory business last year, focusing on project finance, M&A and bid support across all infrastructure sectors, with a particular focus on energy transition projects. Role Overview This role...
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Associate Director
hace 2 semanas
Xico, México Avance Consulting A tiempo completoJob Title: Associate Director – Regional CMCLocation: Remote (Mexico/Colombia)Job Type: PermanentPosition Overview: The Associate Director – Regional CMC connects with global Regulatory CMC teams and with local affiliates, driving regional alignment and efficiency in post-approval submissions. This role supports a diverse product portfolio, including...
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Associate Director, Organization Transformation
hace 2 semanas
Xico, México Novartis México A tiempo completoA leading pharmaceutical company in Mexico, is seeking an Associate Director for Organization Development.This role involves leading strategic initiatives to solve complex organizational challenges and drive transformation.The ideal candidate will have extensive experience in organizational development, change management, and possess strong stakeholder...
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Associate Director, Bfs Operations
hace 2 semanas
Xico, México Firstsource A tiempo completoA leading banking services provider is seeking an Associate Director - Operations in Mexico to lead Contact Center operations for their US Banking and Financial Services division.Responsibilities include overseeing operations, ensuring commitments are met, driving business growth, and managing large teams.Ideal candidates will have over 10 years in Contact...
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Director
hace 3 semanas
Xico, México Gridlines A tiempo completoCompany Overview Gridlines is a young, entrepreneurial, fast-growing financial advisory and financial modelling firm. The company formally launched its infrastructure advisory business last year, focusing on project finance, M&A and bid support across all infrastructure sectors, with a particular focus on energy transition projects. Role Overview This role...
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Director
hace 3 semanas
Xico, México Gridlines A tiempo completoCompany Overview Gridlines is a young, entrepreneurial, fast-growing financial advisory and financial modelling firm. The company formally launched its infrastructure advisory business last year, focusing on project finance, M&A and bid support across all infrastructure sectors, with a particular focus on energy transition projects. Role Overview This role...
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Director
hace 2 semanas
Xico, México Gridlines A tiempo completoCompany OverviewGridlines is a young, entrepreneurial, fast-growing financial advisory and financial modelling firm.The company formally launched its infrastructure advisory business last year, focusing on project finance, M&A and bid support across all infrastructure sectors, with a particular focus on energy transition projects.Role OverviewThis role...
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Associate Director, Bfs Operations
hace 1 semana
Xico, México Firstsource A tiempo completoA leading banking services provider is seeking an Associate Director - Operations in Mexico to lead Contact Center operations for their US Banking and Financial Services division. Responsibilities include overseeing operations, ensuring commitments are met, driving business growth, and managing large teams. Ideal candidates will have over 10 years in Contact...
