Associate Project Manager
hace 2 semanas
Associate Project Manager - CX AutomationsJoin to apply for the Associate Project Manager - CX Automations role at Uber.About The RoleAt Uber, providing excellent customer support to our users is a core feature of our product experience.As a CX Program Manager you will be responsible for listening to users, understanding the root causes of painful customer experiences and helping to design solutions to reduce them, aiming to build a great experience for Eaters in the Delivery Business across different modalities (i.E. Automations, In-App Support, Phone, Chat, etc.).You will have a deep understanding of the goals of the business and seek to be a key ally to the Ops teams.What You'll DoYou will work closely with other internal members of the Community Operations team as well as other of our key partner groups like Operations & Product to build a strong customer-centric culture.Be the internal voice of the customer to continuously improve the experience, by identifying main customer pain points across their journey and prioritizing main opportunities.To design the support strategy, tickets resolution guidelines and KBs, DR and/or R&A strategy and improvements.Autonomously looking into data and turn it into meaningful product, support, and operational improvements.Understand the goals and priorities of the business.Provide insights from customer interactions to stakeholders to influence and facilitate decisions.Basic QualificationsProject and/or program management experience: Experience managing multiple moving parts with resource constraints.Experience managing automation projects or developing product rollout processes.Excellent stakeholder management skills: Experience in encouraging results in areas that aren't in your immediate responsibility.Keen understanding of the goals & priorities of your stakeholders.Excellent strategic thinking and problem solving: Ability to create and optimize support processes in a practical manner.Excellent communication skills: Ability to create and present decks and develop written communication pieces to engage stakeholders.Excellent execution and high standards: You are someone who finishes what they start and keeps iterating until a process works flawlessly almost every time.Customer obsession: You have a genuine passion for our drivers and riders and want to be a force for positive change in their touchpoints with Uber.Fluent in English and Spanish or Portuguese.Preferred QualificationsHigh-growth operations experience.SQL.Customer support experience.Six Sigma, Change Management, and/or Project Management certifications.Experience working with remote or international teams.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionProject Management and Information TechnologyIndustriesInternet Marketplace Platforms#J-*****-Ljbffr
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Associate Project Manager
hace 2 semanas
Xico, México Hsbc A tiempo completo-Job descriptionIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.We aim to be where the growth is, enabling businesses to thrive and...
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Associate Design
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Xico, México Slidehub A tiempo completoCompany DescriptionSlideHub is a fast-growing startup founded in **** by a team of Danish professionals.The company uses a combination of trained professionals, modern technology, and highly skilled designers located around the globe to provide PowerPoint services to some of the most professional organizations across Europe, America, Australia, Asia and...
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It Project Manager – Connectivity
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Xico, México Hsbc Global Services Limited A tiempo completoUna empresa de servicios financieros busca un Associate Project Manager para liderar proyectos de transformación tecnológica.El candidato ideal debe tener experiencia en telecomunicaciones, dominar metodologías de Project Management, y capacidad para construir relaciones a nivel senior.Este puesto propone un entorno dinámico donde la colaboración y la...
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Project Associate
hace 2 semanas
Xico, México Icon A tiempo completoRemote or OfficeICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.We are currently seeking a Senior Project Associate to join our diverse and dynamic...
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Project Manager
hace 2 semanas
Xico, México Wtw A tiempo completo**The Role**- Ensure an efficient, professional service is provided to meet all client/employees' needs and to promote the Willis Towers Watson brand.- Take overall responsibility for an agreed set of client implementation and renewal projects.- Utilize knowledge of business and systems - especially Benefits Access - to ensure a smooth administration...
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Project Manager, It Transformation
hace 2 semanas
Xico, México Hsbc A tiempo completoUna institución financiera global está buscando un Associate Project Manager en Veracruz, México.La persona en este rol será responsable de dirigir proyectos dentro del equipo de transformación y cambio de la organización, trabajando estrechamente con equipos técnicos y partes interesadas.Se requiere experiencia en gestión de proyectos, así como...
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Project Manager
hace 2 semanas
Xico, México Jones Lang Lasalle México A tiempo completoAbout the roleAt JLL we have a great commitment to diversity, which is why we promote the inclusion of all people on equal terms; that is, we do not discriminate based on disability, sexual orientation, gender identity, sex, race, ethnic group, religion, and/or physical appearance.ResponsibilitiesManage all relocation activities on account or for specific...
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Associate Manager, Software Dev
hace 2 semanas
Xico, México Aspen Technology A tiempo completoA leading software development company is looking for an Associate Manager, Software Development.This role demands expertise in managing software development teams, overseeing full-stack applications, and ensuring project success.The ideal candidate will possess a degree in Computer Science, have at least three years of management experience, and be...
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Associate Manager, Software Dev
hace 3 semanas
Xico, México Aspen Technology A tiempo completoA leading software development company is looking for an Associate Manager, Software Development. This role demands expertise in managing software development teams, overseeing full-stack applications, and ensuring project success. The ideal candidate will possess a degree in Computer Science, have at least three years of management experience, and be...
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Associate Manager, Software Dev
hace 3 semanas
Xico, México Aspen Technology A tiempo completoA leading software development company is looking for an Associate Manager, Software Development. This role demands expertise in managing software development teams, overseeing full-stack applications, and ensuring project success. The ideal candidate will possess a degree in Computer Science, have at least three years of management experience, and be...
