Analyst Hrssc Workforce Admin

hace 2 semanas

San Pedro Garza García, México Johnson Controls A tiempo completo

**This is the job description**:**What you will do**:The HR Analyst is responsible for providing support on issues/inquiries related to our processes and to maintain day-to-day operation to deliver results.The HR Advisor will collaborate with HRBP's, Tier 2 and COE's providing HR Services support.**The Responsibilities are**:- End-to-end Ownership of employees inquires (wired and non-wired) and people leaders, either by**phone support or cases.**:- Participate on the creation of knowledge articles to enhance knowledge base.- Specialized in Standard and non-standard HR policies practices.- Onboarding and offboarding support.- Process transactions in our HR system (Workday, SNOW ), to ensure data accuracy and provide support to employees and former employees.- Provide specialized administrative support to HR Responsible, Managers and Vendors.- Reporting and auditing Data Management.- Coordinate and manage interactions with Vendors and COE (Center of Expertise) for our day-to-day.- Ensure execution under the Service Model SLA's and Key Performance Indicators defined by leadership in regards of calls, cases, and transactions.- Analyst may be assigned to one or more functional areas as part of their responsibilities and perform a variety of activities both front and backstage (first point of contact or transactional support).- Support employees on enrollment to different Paysilps tools and payroll systems like: ADP /Meta4/Workday.- Perform overpayment calculations, military or jury duty and any other calculation needed to perform the functions.**What we look for: (REQUIREMENTS)**- **_ Fluency in English and Portuguese (Advanced Level)_**:- Oral and written communication skills.- Bachelor's degree in HR, Finance, Business, or related field required.- Excel skills.(Pivot tables, macros, etc.) (Desirable).- High Customer Service orientation.- Excellent organizational skills and ability to track and follow up.**Soft Skills / Communication**:- Analytical thinking skills- Attention to details.- Manage multiple priorities simultaneously.- Excellent planning, organization, and time management skills.- Ability to understand and successfully develop partnerships with customers and peers.**Job experience**- Desirable working experience in a HR Service Centers, HR operations or Payroll areas.- Experience in Human Capital Management systems (Workday, Service Now, Oracle).

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