Sr Analyst HR Ops Terms

**Primary Directive**:
Responsible for WFA Tier 2 functions performing specialty administrative and transaction processing activity to support employees, managers, HR Business Partners, HR professionals, CoEs and vendors across the Enterprise in HR Core processes and related services, including efforts to:

- Provide specific assistance and processing of WFA Processes such as New Hires, Terminations, Employment Changes, Compensation Changes, etc. including follow up with managers and HRBPs to clarify information, obtain approvals or request corrections.
- Troubleshooting and resolution of day-to-day issues with related Vendors (Hewitt, Fidelity, AON, The Work Number).

**The Sr. WFA HR Ops Analyst main tasks/ responsibilities include, but are not limited to**:

- Provide transactional support to maintain employee record in the HCM system, includes follow up to approvals, clarifying information or correcting data. Tier 2 analysts may be assigned to support a set of processes but could be required to support additional ones temporarily or permanently depending on the operational needs. Tier 2 are responsible for the following processes:

- New Hires
- Employee Movements (Promotions, Demotions, Transfers - local, BU to BU, country to country, expat assignments)
- Compensation Changes (salary, bonus, commission), including Merit mass loads.
- Terminations (Voluntary, Involuntary and Retirements)
- Job Data Changes (shifts, org assignments, business titles, scheduled weekly hours, part time-full time, etc.)
- Personal & Contact Data Changes
- Move worker (sup org changes)
- Leave of Absence (initiate and return), including receiving, validating an entering percentage of payment for short term disability for USA employees and coordinating with Payroll deduction adjustments for employees in LOA (only salary employees)
- Process the transactions accomplishing KPIs defined per processes and according to the Case Management Framework and the SOX Matrix.
- Audits of data entry accuracy done by HRSSC and through self-service.
- Data corrections requested by COEs (Compensation, Benefits, Payroll).
- Administration of appeals approvals and Policy exceptions for Tuition Reimbursement.
- Troubleshoot issues with interfaces to vendors (Alight Workflows, Alight Data edits, Fidelity, ISTS, AON).
- Review incorrect benefit deductions on employee payments, calculate refund and send payment instruction to Payroll.
- Reconciliation process of 401(k) loans, employee’s contributions and employer’s contributions.
- Certified Payroll for fringe benefits breakdown.
- Generate and distribute report to AON (broker) for selected population enrollment to Medical insurance (Mexico specific)
- Support M&A, divestitures, reorganizations
- Retrieving EE documents from Documentum per request of Legal department (Subpoenas) or per HR Request.
- Escalation of VOE/VOI requests when third party cannot provide information
- Generate and distribute ad-hoc internal reports (Corporate Affairs, Gates - Only Mexico)
- Implement mass compensation changes in Workday
- Support testing for systems enhancements related to HRSSC operation.

**Requirements**:

- Bachelor’s Degree in HR, Finance, Business or related field required.
- 1 to 3 years of working experience in a HR Service Center or HR operations.
- High English Proficiency (written and spoken), capable of delivering presentations and coordinating work teams in English. Other languages such as French, Portuguese are desirable.
- Excellent oral and written communication skills and interpersonal skills.
- Ability to work in multiple projects successfully and simultaneously.
- Ability to understand and develop successfully partnerships with customers.
- High Customer Service orientation.
- Excellent organizational skills and ability to track and follow up.
- Excellent attention to details.
- Experience on core HR operations processes.
- Experience in Workday / ServiceNow