Retention Specialist

hace 2 semanas

Xico, México Dealership Performance 360 A tiempo completo

Dealership Performance 360 CRM is growing fastWith growth comes the need for superior leadership and vision.We are looking for a Retention Specialist to provide accurate, clear, and concise info to our customers, resulting in better expectations and understanding of the work, leading to higher customer satisfaction and retention.Your #1 job will be to save customers who request to cancel services.KEY JOB RESPONSIBILITIESSpeak to customers requesting to cancel services and SAVE themSpeak to dissatisfied customers and HELP themInbound and outbound phone callsMust be able to articulate the value of productsAbility to find the right fit for a customer with a product that fits their needsDeliver extraordinary service on outbound calls in a fast-paced, structured customer care environmentConsult customers to understand their needs and tailor unique solutions for each customer, reinforcing benefits of using our service.Continuously improve on key selling skills, including building rapport, understanding customer needs, and handling objectionsProvide clear and concise informationUpdate customer account information as neededUse provided tools and resources to identify custom solutions and anticipate customer needsMeet or exceed all performance metricsSales experience is a big plus but not required.Why Dealership Performance 360 CRM?Superior benefitsMonday-FridayWeekends OffA growing company that can provide stabilityIncredibly upbeat and happy cultureThis is a full-time positionWe will train the right personTipo de puesto :Tiempo completo, Por tiempo indeterminadoSalario :$1.00 - $2.00 al mesHorario :Turno de 8 horasPrestaciones :Opción a contrato indefinidoVacaciones adicionales o permisos con goce de sueldoTipos de compensaciones :Bono de puntualidad#J-*****-Ljbffr

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