Service Specialist I
hace 2 semanas
PURPOSEThe Service Specialist I position is designed to be an integral part of the Operations Account Teams.This position focuses on providing level one support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams.In addition, the Service Specialist I position works closely with the customer facing teams and our carrier partners to execute the day-to-day operation as a highly transactional service team.ESSENTIAL DUTIES & RESPONSIBILITIES- Proving a high level of customer service by way of transactional services and clear communication- Assisting customer facing teams by using proper Salesforce macros, templates and flows.- Improving on time management, organization and planning skills- Consistent Monday-Friday work schedule- Communicate daily with both customer facing teams and customers via Salesforce tools- Work with scalable processes that enable the team to be efficient while providing a focused high level of customer serviceREQUIRED KNOWLEDGE/SKILLS/ABILITIES- Internal systems- Microsoft programs- Salesforce- Carrier relationships- Communications- Time Management- Relationship Management- Problem Resolution**QUALIFICATIONS**:- High School Diploma required- 1+ years' internal experiencePHYSICAL DEMANDS & WORK ENVIRONMENT**Work Environment**: Job is performed in a general office environment.
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Service Specialist I
hace 2 semanas
Monterrey, México WWEX Group A tiempo completoPURPOSE The Service Specialist I position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level one support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist I...
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Service Specialist I
hace 1 semana
Monterrey, México WWEX Group A tiempo completoPURPOSE The Service Specialist I position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level one support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist I...
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Service Specialist I
hace 4 semanas
Monterrey, México WWEX Group A tiempo completoPURPOSEThe Service Specialist I position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level one support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist I...
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Service Specialist I
hace 3 semanas
Monterrey, México WWEX Group A tiempo completoPURPOSEThe Service Specialist I position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level one support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist I...
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Claims Specialist I
hace 2 semanas
Monterrey, México Transplace A tiempo completoThis Claims Specialist I, in our Monterrey center of excellence, supports our over, short, and damage (OS&D) team for the transportation management division.The team is responsible for resolving OS&D issues for our customers.**What you'll do**- Perform time-sensitive, front-line, customer and carrier-facing work by processing OS&D issues- Provide carriers...
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Carrier Billing Specialist I
hace 2 semanas
Monterrey, México Wwex Group A tiempo completoPURPOSEThe Carrier Billing Specialist I will be responsible for processing, researching, and auditing carrier and customer invoices using our proprietary accounting software.This individual is responsible for ensuring all daily required tasks are completed in accordance with dept policy and procedure guidelines as well as any additional customer-specific...
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Service Specialist Ii
hace 4 semanas
Monterrey, México WWEX Group A tiempo completoPURPOSEThe Service Specialist II position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level two support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist II...
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Service Specialist Ii
hace 4 semanas
Monterrey, México WWEX Group A tiempo completoPURPOSEThe Senior Service Specialist position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level two support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist II...
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Service Specialist Ii
hace 4 semanas
Monterrey, México WWEX Group A tiempo completoPURPOSEThe Senior Service Specialist position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level two support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist II...
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Customer Support Specialist I
hace 2 semanas
Monterrey, México Transplace de Mexico Global A tiempo completo**ABOUT THE ROLE**Customer Support Specialist I is a key contributor to our Transportation Management division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers.**WHAT THE CANDIDATE WILL DO**- Use TMS to process shipment entries and actively...
