Service Specialist Ii
hace 4 semanas
PURPOSEThe Senior Service Specialist position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level two support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist II position works closely with the customer facing teams and our carrier partners to execute the day-to-day operation as a highly transactional service team. A level II Service Specialist will focus on escalated customer issues, strategic processes, focus on higher level customers and will have proven their ability and knowledge based on Tier I expectations.ESSENTIAL DUTIES & RESPONSIBILITIESAdvanced skills pertaining to standard processes and consistent customer communication.Ability to identify and troubleshoot continuous improvement opportunities within the team.Advanced Salesforce knowledge and abilities.Ability to provide a high level of customer service by way of transactional services and clear communication.Assist customer facing teams by using proper Salesforce macros, templates, and flows.Improve on time management, organization and planning skills.Consistent Monday-Friday work schedule.Communicate daily with both customer facing teams and customers via Salesforce tools.Work with scalable processes that enable the team to be efficient while providing a focus of high level of customer service.REQUIRED KNOWLEDGE/SKILLS/ABILITIESProficient with internal systemsFamiliarity of Microsoft programs, Salesforce, and carrier relationshipsExcellent verbal and written communication skills.Problem resolutionTime managementRelationship management**QUALIFICATIONS**:2+ years internal experienceHigh School Diploma requiredPHYSICAL DEMANDS & WORK ENVIRONMENT**Work Environment**: Job is typically performed in a general office environment.Physical RequirementsNP Not PresentO Occasional (Up to 25% of time)F Frequent (26%-74% of time)C Constant (75% or more of time)
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Service Specialist Ii
hace 4 semanas
Monterrey, México WWEX Group A tiempo completoPURPOSEThe Service Specialist II position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level two support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist II...
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Service Specialist Ii
hace 4 semanas
Monterrey, México WWEX Group A tiempo completoPURPOSEThe Senior Service Specialist position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level two support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist II...
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Monterrey, Nuevo León, México Worldwide Express A tiempo completoPURPOSEThe Senior Service Specialist position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level two support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist II...
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Claims Specialist Ii
hace 6 días
Monterrey, México Uber Freight A tiempo completoThis Claims Specialist II, in our Monterrey center of excellence, supports our over, short, and damage (OS&D) team for the transportation management division. The team is responsible for resolving OS&D issues for our customers. What you’ll do - Perform time-sensitive, front-line, customer and carrier-facing work by processing OS&D issue - Provide carriers...
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Claims Specialist Ii
hace 2 semanas
Monterrey, México Uber Freight A tiempo completoThis Claims Specialist II, in our Monterrey center of excellence, supports our over, short, and damage (OS&D) team for the transportation management division. The team is responsible for resolving OS&D issues for our customers.What you’ll do - Perform time-sensitive, front-line, customer and carrier-facing work by processing OS&D issues- Provide carriers...
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Billing Support Specialist Ii
hace 1 semana
Monterrey, México WWEX Group A tiempo completoPURPOSEThe Billing Support Specialist II handles more complex inquiries and serves as a knowledge resource for peers. This role requires deeper understanding of carrier billing, dispute processes, and payment workflows, with the ability to independently resolve moderate issues and mentor Level I team members.ESSENTIAL DUTIES & RESPONSIBILITIES- Perform all...
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Customer Service Specialist
hace 2 semanas
Monterrey, México Mys Consultores A tiempo completoEMPRESA IMPORTANTE SOLICITA:CUSTOMER SERVICE SPECIALIST**Requisitos**:Experiência: minimo 1 añoEscolaridad: Lic en Administracion100% bilingueactividades a desempeñar:Atencion a clientes, Reembolsos, devoluciones, Chat de Whatsupp, LLamadasOFRECEMOS:Sueldo BasePrestaciones de ley + superioresTipo de puesto: Tiempo completoSalario: $14,****** - $18,******...
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IT Support Specialist Ii
hace 2 semanas
Monterrey, México Ware Malcomb A tiempo completoWare Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey office! The IT Support Specialist II is responsible for supporting our end users in the local office and other offices in the region, as assigned by IT leadership. This support role has the primary responsibility of troubleshooting and/or triaging tickets from WM team...
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Night Shift Customer Support Specialist Ii
hace 2 semanas
Monterrey, México Uber Freight A tiempo completoA leading logistics enterprise in Monterrey is seeking a Customer Support Specialist II for the 4x4 third shift.This role involves resolving delivery issues through effective communication and problem-solving while maintaining a professional relationship with carriers and customers.The ideal candidate must have advanced English skills and either two years of...
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Service Specialist I
hace 2 semanas
Monterrey, México WWEX Group A tiempo completoPURPOSE The Service Specialist I position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level one support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist I...
