Solutions Engineer

At Milestone System we are dedicated to making the world see. As a leading provider of data-driven video technology software, we empower people, businesses, and societies with innovative solutions that enhance security, efficiency, and insight. Founded in 1998, Milestone Systems has been at the forefront of video technology innovation for over 25 years. Our product portfolio includes XProtect® video management software (VMS), BriefCam advanced analytics platform, and Arcules video surveillance as a service (VSaaS). These solutions enable organizations of all sizes to unlock the full potential of their video data. The Sales Engineer will work closely with the Milestone Sales team in a pre‑sales capacity to position solutions involving Milestone’s products and services to prospective customers. This entails technical analysis and consultation to ensure Milestone’s features and the technical design of the solution will adequately solve the customer’s challenges. The Solutions Engineer must be able to articulate and demonstrate technically complex solutions in a manner that is easily understood by a variety of audiences. It is the responsibility of the Solutions Engineer to support all technical aspects of a project throughout the entire sales process. Product presentations and support provided through conference calls and on‑site meetings are an important aspect of the function. Supporting some post‑sales aspects of projects as it relates to the more intricate details of the solutions configuration may also be required. The preferred candidate for this position will be located in Mexico City, MX. This is a hybrid position with a minimum of 3 days in the office. As a Milestone Employee, YOU are the key to our success. Come join our dynamic international team and be a part of our rapidly growing, successful business. Job Tasks and Responsibilities Develop and maintain in-depth knowledge of Milestone’s products Develop and maintain a working knowledge of products provided by the Open Platform Community including software and hardware solutions Define product functional requirements based on customer needs and document specific configuration requirements Conduct detailed and technical product demonstrations and presentations Implement pilot and proof of concept installations Provide technical sales support in meetings and on conference calls Support technical responses to RFP’s Service and support field sales teams demo kits Support trade shows and exhibitions assisting in equipment setup/teardown, conducting demonstrations and engaging in solutions‑oriented discussions Develop strong relationships with Milestone customers Work with Milestone Technical Support during transition from pre‑sales to post‑sales implementation Provide technical feedback to the Milestone product group This position requires up to 25% travel, which may include domestic and international air travel as needed to fulfill business objectives Other duties as needed Your Experience To be successful in this role, you will need customer facing experience in IT or physical security. You will also need to demonstrate a strong technical foundation, either through education or IT certifications such as MCSE, VCP, or CCNA. You will also utilize the following skills on a regular basis: Possess strong analytical and problem‑solving skills Exhibit a customer centric focus Possess curiosity and a thirst for knowledge Excellent knowledge of Windows operating systems Strong knowledge of server, storage and networking hardware and configuration principles Experience with PC configuration and troubleshooting Ability to work independently and exercise good judgement Solution selling experience and/or training a plus Why Milestone? Ranked on the “100 Best Companies to work for in Oregon”, Milestone not only offers great benefits but also great culture. Employees here have flexible work environments, opportunities for further education, and the ability to directly effect change in our organization. Additionally, we offer an attractive benefits package that includes medical/dental benefits, FSA, 401k with employer match, paid parental leave, generous vacation, paid sick time, and Life Insurance. Milestone is committed to creating a diverse and inclusive workplace. We are proud to be an equal opportunity employer. Your new team This position will join our high performing Presales Team and reports to the Solutions Engineering Manager for your territory. What you get/benefits Health & Life Insurance You and your dependents will be eligible for health & life insurance starting on your hire date. The company pays 100% of the premiums for you and your eligible dependents. You must work with the office administrator to enroll within 30 days of your hire date. We provide our employees with medical & dental insurance through MetLife. Plan highlights are: MetLife MedicalAnnual Coverage: $2000 UMAM/ $6,600,000 pesosDeductible: 2 UMAM Life Insurance: MetLifeCoverage is 24x Monthly salary up to $4,000,000 pesos Pantry Voucher You will have a $1,000 peso pantry voucher per month distributed to you shortly after your first day. Funds are distributed once a month and loaded to your Pantry Voucher card. Funds may be rolled over from month to month. Vacation You will be eligible for 20 business days of vacation per year, to be taken at times mutually agreed to by your manager, accruing at a rate of 1.67 days of vacation for every month of service and based upon your employment anniversary date. All accrued, but unused vacation may be rolled over to the next year, subject to a cap of 20 days. Use of vacation days needs to be planned with your direct manager and reported to the HR department before the occasion. Company holidays (12) Independence Day Christmas Eve Christmas Day Inauguration Day, if applicable that year. Floating Holiday in off years. Floating Holidays Floating Holidays can be used to celebrate a Milestone unrecognized holiday, culturally significant day, birthday, or other day of importance to you. Depending on how some of these holidays fall in the week from year to year the company may decide to grant one half or full day extra free time at certain occasions. Vacation Bonus You will be entitled to a 25% (Per law) premium on the wages that correspond to your annual vacation. Vacation Bonus will be paid out on your employment anniversary date. Christmas Bonus You will be eligible for an annual Christmas Bonus equivalent to 15 days pay (per law), to be paid out annually by December 20th of each year. If you have any questions, you are very welcome to contact Kristi Mark, Sr. Talent Acquisition Partner at kmar@milestone.us We are looking forward to receiving your application. Job Info Job Identification 24273 Job Category Sales Support Posting Date 11/20/2025, 05:01 PM #J-18808-Ljbffr