It Support Specialist

hace 2 semanas

Guadalajara, México Zigatta Llc A tiempo completo

**IT Support**:- Guadalajara, México / Remote- Full time- Position ********- Published 11 months ago- Tracking and retaining ownership of Incidents and service requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible.- Contributing to the setting up of operating procedures with other service teams to ensure that remote support is carried out by Internal IT in an effective manner while maintaining efficiency.- Contributing to the articulation, maintenance, and enforcement of Internal IT procedures and knowledge sharing across units via online tools.- Taking ownership of the system and service monitoring focusing on implementation and continuous improvement.- Establish and maintain strong working relationships with other teams and the business.- Ensure and guarantee the protection of the organization's data.- Provide maintenance to company-owned IT equipment.- Document procedures, guidelines, and projects where you are participating.- Participate in the design and implementation of IT processes, tools, and methodologies to ensure effective and efficient service delivery.- Communicate and coordinate with IT vendors when required.**Required Skills**:- Bachelor's Degree in Computer Science/Information Systems or any other related field- English language proficiency- IT Engineer, Support Engineer, SysAdmin, or related experience- Knowledge of AWS or other cloud services is highly desirable.- Knowledge of operating systems (Mac OS / UNIX / Windows).- Have excellent communication skills- Proficiency in hardware solutions**Desired Skills**:- Basic knowledge of Linux, and Windows.- Basic knowledge in Networking (tunnels, *****x, firewalls, Switching, WiFi).- Administration Knowledge in the Google Suite.- AWS/GCP Administration (basic).- Industry-related certifications (ITIL, Network+, A+, CCNA, etc.)**About Zigatta**:

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