Technical Support Specialist
hace 3 días
Localpayment is a fintech company specializing in local and cross-border payment solutions for emerging markets. Our platform enables global companies to accept payments in local currencies through native methods in each country, facilitating their international expansion. In 2024, Localpayment entered into a strategic partnership with Aleph Group, a global technology and digital media company. This collaboration enhances our capabilities and reach, combining robust payment infrastructure with a broader digital ecosystem. Technical Support Specialist (Level 2) We are looking for a Technical Support Specialist (L2) to serve as the primary technical link for our key enterprise clients, ensuring their production operational success and leading the quick resolution of production errors and technical incidents. What will you be doing? Be the main technical point of contact for enterprise merchants after the initial onboarding phase. Lead technical troubleshooting calls with merchant engineering teams to rapidly resolve errors in Production. Manage service tickets, adhering rigorously to defined SLAs and KPIs. Utilize observability tools, such as AWS CloudWatch, for log analysis and Root Cause Identification of failures in the payment flow. Analyze API and platform tools to detect potential integration failures and resolve technical incidents. Analyze and elevate technical bugs and issues to the Product and Development teams in a structured and prioritized manner. Maintain comprehensive knowledge of all Localpayment products and platform features. What are we looking for? Industry Experience: Experience in Technology, Fintech, or the Payments Industry, ideally within multinational environments. Strong familiarity with Incident Resolution, SLAs and ITIL best practices. Technical Skills: Strong technical background in REST APIs, payment systems, and system integrations. Cloud Platforms: Practical experience in reading and querying logs on cloud platforms like AWS (CloudWatch). Languages: High fluency in English (verbal and written) for managing technical conversations with international clients, and the ability to communicate effectively in Spanish. Soft Skills: High attention to detail, excellent organizational capacity, and ability to simultaneously manage multiple critical tasks and coordination. How do we work? You’ll join a collaborative team that values autonomy, initiative, and quality. You’ll work closely with backend, frontend, product, and operations teams to build robust and scalable solutions that power global payments. Why join our team? Be part of a high-impact company growing across global markets. Work on meaningful challenges in the fintech space. Join a fast-paced, remote-first environment backed by AlephGroup. Competitive compensation and opportunities for growth. Seniority Level Associate Employment Type Full-time Job Function Consulting Industries Financial Services and Loan Brokers Referrals increase your chances of interviewing at Localpayment by 2x. Get notified about new Technical Support Specialist jobs in Latin America. #J-18808-Ljbffr
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