It Support Specialist

hace 2 semanas

Tijuana, México findojobs A tiempo completo

Descripción y detalle de las actividades- Independently solving standard tickets; Support in difficult situations with guidance from supervision and collaborate with other IT teams globally on ticket resolution (including external support)- New computers preparation / replacement / disposal and support for cell phones (iPhone and Android) and wireless modems- Assist with installing or upgrading the production/Logistics software- Preparation of reports (anti-virus, bitlocker, PC replacement plan...)- IT equipment management (Maintain stock level, ordering, dealing with invoices and documenting in asset tracker) -Support solving standard hardware (computers, printers, telephones, scanner, etc.) and software problems (office and production software)Experiência y requisitosAt least 3 years of work within IT support or related/progressive work within IT.At least 1 year in IT service desk or customer facing IT team is desirable.Strong customer service mindset with good troubleshooting and communication skills.Experience with MNC using a centralized governance model highly recommended.Certification and courses related to IT (ITILv4, CompTia A+, Microsoft certs,) is a plus.Beneficios- Beneficios de acuerdo a la LFT- seguro de vida- comedor- fondo de ahorro- transporte- seguro de gastos médicos**Número de vacantes** 1**Área** Informática/Sistemas/TI/Programación/Software**Contrato** Permanente**Modalidad** Presencial**Turno** Diurno**Jornada** Tiempo Completo**Horario**- Tiempo completo- Turno Matutino- Lunes a viernes**Estudios** Carrera con título profesional**Inglés **Hablado: Avanzado, Escrito: Avanzado**Disponibilidad p.viajar** No

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