Service Delivery Director
hace 7 días
Who We AreAt Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. We are always moving forward and building a more equitable, inclusive world for our employees, customers and communities.The RoleService Delivery DirectorThe Service Delivery Director is a key leadership role responsible for managing a service organization and its portfolio of accounts to build and maintain strong, lasting relationships with Kyndryl's clients.ResponsibilitiesClient Management and Governance: Serve as the face of Kyndryl and act as a trusted advisor. Directly responsible for client governance and high client satisfaction, measured by NPS.Financial Management and Growth: Own the P&L, optimize profitability and identify new opportunities to generate greater value and expand the business.Operational Excellence: Deliver services with the highest quality and efficiency, driving innovation through automation and strategic solutions that help clients modernize and protect their IT environments.Strategic Leadership: Contribute to Kyndryl's sector, solution and community initiatives, driving collective success and shaping the future of the company's service delivery.QualificationsOver 10 years in management and director‑level roles, leading project management and service delivery.Proven ability to lead cross‑functional teams and thrive within large‑scale organizations.Strong growth mindset, unwavering focus on client success and an inclusive attitude.Managing and governing large B2B contracts; optimizing profitability through P&L management; identifying new business opportunities to drive revenue growth.Ability to act as a trusted advisor, articulating comprehensive solutions across multiple service areas.Preferred certifications: PMP, ITIL, Six Sigma, Cloud.Implementing service automation projects; managing long‑term client relationships.English: Advanced (mandatory).Your Future at KyndrylAs a Delivery Partner you will work on global projects, collaborate with colleagues around the world, and enjoy professional and personal growth opportunities that are unique to Kyndryl.Get ReferredIf you know someone working at Kyndryl, select “Employee Referral” and enter your contact's Kyndryl email address when asked “How did you hear about us”.Seniority LevelDirectorEmployment TypeFull‑timeJob FunctionProject Management, Strategy/Planning, and Customer ServiceIndustriesIT Services and IT Consulting #J-18808-Ljbffr
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Mexico City Kyndryl A tiempo completoA leading IT services provider is seeking a Service Delivery Director in Mexico City to manage a service organization and maintain lasting client relationships. Responsibilities include client governance, financial management, and operational excellence. The ideal candidate should have over 10 years of experience in management, strong leadership skills, and...
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Service Delivery Director
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Mexico City Kyndryl A tiempo completoA leading global IT services provider in Mexico City is seeking a Service Delivery Director to oversee client management and optimize profitability through strategic leadership. The ideal candidate will have over 10 years of experience, strong financial acumen, and a proven track record in leading teams and managing large B2B contracts. The role involves...
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Martech Experience Delivery
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Mexico City Global Payments Inc. A tiempo completoTSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year.We are looking for a Service Delivery Manager to be part of our team in Mexico, so if you are pursuing professional development and would like to be part of our amazing growth in...
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Mexico City Perficient A tiempo completoWe are seeking a dynamic and technically proficient Service Delivery Manager to lead the delivery of IT services across cloud, infrastructure, enterprise applications, and DevOps environments. The ideal candidate will bring a strong foundation in ITIL-based service management, DevOps practices, Agile/Scrum leadership, and hands-on experience with platforms...
