Remote Customer Experience Team Lead — Drive Quality

The Role The Team Lead – Customer Experience is responsible for overseeing a team of customer experience agents, ensuring high-quality service, adherence to company policies, and continuous improvement in team performance. This role includes monitoring daily operations, coaching agents, and acting as a point of escalation for complex customer issues. The...

The Role The Team Lead – Customer Experience is responsible for overseeing a team of customer experience agents, ensuring high-quality service, adherence to company policies, and continuous improvement in team performance. This role includes monitoring daily operations, coaching agents, and acting as a point of escalation for complex customer issues. The...

A leading health-conscious company is seeking a Team Lead for Customer Experience in Mexico City. This remote position involves managing a team, optimizing performance metrics, and driving customer satisfaction. Ideal candidates should have strong customer service skills, previous supervisory experience, and proficiency in software like Microsoft Office and...

Join to apply for the Customer Experience Team Leader role at MaryRuth's This range is provided by MaryRuth's. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range MX$205.70/hr - MX$205.70/hr The Role The Team Lead – Customer Experience is responsible for overseeing a team of customer...

Join to apply for the Customer Experience Team Leader role at MaryRuth's This range is provided by MaryRuth's. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range MX$205.70/hr - MX$205.70/hr The Role The Team Lead – Customer Experience is responsible for overseeing a team of customer...

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion....

A recruitment agency is looking for a Remote Customer Success Manager Lead in Mexico. This role involves managing a customer success team, focusing on onboarding and retention strategies for SaaS clients. The successful candidate will possess strong leadership, analytical skills, and a collaborative spirit. Candidates should have a bachelor’s degree and 3+...

A leading e-commerce firm is seeking a Customer Success professional to drive customer satisfaction and operational excellence in a remote role. You will lead a high-performing team, define strategies for client engagement, and improve processes across the customer journey. The ideal candidate has over 5 years in customer success, strong leadership skills,...

A global B-Corp company in Ciudad de México seeks a Team Captain to lead the Community Builders team. The ideal candidate will have a Bachelor's degree, at least 3 years of leadership experience in customer support, and strong analytical skills. Responsibilities include managing team performance, ensuring quality service, and fostering a positive team...

A leading SaaS platform in Ciudad de México is seeking a Customer Support Team Lead to drive the success of the support team through effective coaching and development. You will monitor performance, develop coaching plans, and lead efforts in creating a positive environment. Ideal candidates will have at least 2 years of leadership experience in customer...