Technical Account Manager

hace 3 semanas


Mexico City Solvo Global A tiempo completo

Technical Account Manager - Commerce / Partner Success (100% Remote) Direct message the job poster from Solvo Global Key Responsibilities Client Engagement & Advisory Act as a trusted advisor by providing in-depth product expertise and best practices. Lead workshops, whiteboarding sessions, and training with both technical and executive stakeholders. Maintain regular communication and foster strong client relationships built on confidence and accountability. Lead the end-to-end onboarding and implementation process, including Statements of Work, project plans, solution design documents, and status reporting. Drive accountability across both Krista and client teams to ensure deliverables are met on time. Manage expectations, track milestones, and ensure project outcomes meet business goals. Solution Design & Delivery Translate client requirements into effective process automation and system orchestration designs. Build and configure Krista Conversations that deliver measurable business outcomes. Identify opportunities for additional value creation and communicate them to client leadership. Required Qualifications 5+ years leading software or AI implementations, with proven success in client delivery. Strong project management, business analysis, workflow design, requirements gathering, and problem-solving. Excellent verbal and written communication; skilled at engaging stakeholders from entry-level to executive. Programming experience and/or technical background with ability to configure solutions. Proactive, client-first approach with strong patience, empathy, and accountability. Time management skills with ability to work under tight deadlines; ability to travel up to 15%. Preferred Qualifications (Nice to Have) Exposure to AI-driven solutions, workflow automation platforms, and large language models (LLMs). Background in consulting or advisory roles with mid-market or enterprise clients. What We Offer Competitive salary and benefits package. Opportunities for professional growth in a dynamic AI-driven industry. A mission-driven culture focused on client success. Flexible work arrangements, including remote options. Seniority level Mid-Senior level Employment type Full-time Job function Accounting/Auditing Industries IT System Testing and Evaluation Referrals increase your chances of interviewing at Solvo Global by 2x Get notified about new Technical Account Manager jobs in Latin America. #J-18808-Ljbffr


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