Operations Specialist-Hyperscalers Client

hace 5 días

Mexico City SoftwareOne A tiempo completo

Operations Specialist – Hyperscalers Client Join to apply for the Operations Specialist – Hyperscalers Client role at SoftwareOne Scope: Full‑time / hybrid | S&C Marketplace Delivery | Location: Mexico City We seek a highly skilled and knowledgeable SME Cloud Support Provider (CSP) services who will be crucial in driving CSP initiatives, providing guidance, mentorship, and ensuring high‑quality delivery of managed services. The ideal candidate will deeply understand CSP processes, subscription management, and Microsoft services, and will efficiently collaborate with internal and external partners to optimize client onboarding, service delivery, and after‑sales queries. Responsibilities Provide expert‑level consultation on CSP services, including licensing, subscription management, billing, and Microsoft cloud solutions. Identify opportunities to streamline CSP processes and implement best practices to improve operational efficiency and customer happiness. Work closely with onboarding managers, account managers, and technical teams to ensure flawless service delivery and issue resolution. Serve as the main point of contact for sophisticated CSP‑related queries and provide prompt resolutions. Requirements Education: Bachelor’s degree or equivalent experience in business administration, International Business, IT, or a related field. Language: English (minimum B2). Experience: Knowledge of basic licensing models, procurement processes, supply chain, customer management, vendor management, or customer support (preferably in the software industry). Technology Skills: Experience using AI tools (e.g., Copilot). Global Experience: Exposure to North American clients and exchange programs. Desired Qualifications Technical Knowledge: Relevant Microsoft certifications (e.g., Microsoft Certified: Azure Solutions Architect). Understanding of Microsoft Cloud offerings and subscription models. Familiarity with Microsoft CSP tools and platforms (e.g., Partner Center, Azure, Office 365, CRM). Familiarity with billing and invoicing processes. Demonstrated ability to provide outstanding customer service and maintain positive relationships with clients and partners. Soft Skills Data validation Sense of urgency Ability to learn complex processes Resilience and tolerance to frustration Change management Results‑oriented Benefits Employee Recognition Programs A variety of training and development opportunities Work‑life balance Vacations Employee Referral Bonus Program Diverse team interaction Giving back to society – employee initiatives ONE TREE PLANTED – one tree for each hiring globally Corporate events / team buildings About SoftwareOne SoftwareOne employees are energized, agile, and laser‑passionate about delivering world‑class customer satisfaction and results. We are a leading global provider of end‑to‑end software and cloud technology solutions, headquartered in Switzerland, with 8,700 employees supporting approximately 65,000 customers worldwide. Equal Opportunity Employer At SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all candidates and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic. #J-18808-Ljbffr

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