Benvi Demand Manager

**About Benvi**QuintoAndar was born to do something very rewarding: open doors.We opened doors for technology to be part of living.And, through it, we simplify and reduce the bureaucracy of the experience of those looking for a new home.Thus, we became the most valuable proptech in Latin America, leading the real estate market in around six countries and more than 75 cities around the globe.The first steps in the international market have been taken since we acquired Grupo Navent, which is ranked number 1 in Mexico (Inmuebles24), Argentina (Zonaprop), Peru (Adondevivir & Urbania) and Ecuador (Plusvalia) - among others.And most recently, we launched Benvi, our international brand in Mexico, which comes with our residential rental product and service.We offer an end-to-end ecosystem to make life easier for those looking to rent or buy a home, sell a property and unlock a transaction.Think of zero paper or bureaucracy: everything happens on a single platform, with transparency and speed alongside incredible human support.We are currently valued at over $5.1 billion (August ****) and continue to grow 4x year over year, breaking records.To make all this happen, we have more than 4,000 talented people, working with cutting-edge technology and best design practices to ensure a seamless experience throughout the sales and rental process, combined with smart financial products.Here you will work with the best professionals in the market, in an environment that breathes innovation, collaboration and high performance.The ideal Demand Head is energetic, organized, and has strong analytical and data-driven skills.This person will work closely with the local and other business teams to strengthen the performance of our demand team in Mexico.Someone who leads Benvi to increase customer conversions and increase contracts.A leader who is go-getter and is proactive in finding solutions to improve processes.**Responsibilities of this role include**:- Manage a team who takes care of demand, including visits and closing- Drive business insights and operational excellence to increase revenue, team's productivity and efficiency- Drive pricing exceptions and pricing deal offerings together with the sales team.- Drive listings' conversion, including related tooling and process- Own forecasting and planning process and cadence to ensure achievement of revenue and key operating metrics to align with our overall business strategy- Create appropriate documentation and training to ensure adherence to work instructions and processes in order to maximize productivity, while increasing accuracy and reducing errors- Working along with external partners and internal stakeholders to improve performance, training, and capacity management**Key Performance Indicators**- Conversion: Listing to Contract Signed (including every step)- Time to conversion- Unique Contract Signed**Location**Our positions are based on our new subsidiary in Mexico City.Due to Covid-19, we have adopted the "remote-first" model, which means that our teams work mainly from home with the option to use benvi's office when needed.We have a global mobility team that works to provide the best and safest experience to all employees**Requirements**:- Analytical and creative problem solver: think critically, data-driven, ability to diagnose & solve complex problems- Ownership: high level of follow-through (managing internal teams), cares very much about details, reliable- Stakeholder Management: manage expectations, influence others with different goals, negotiation- Communications: precise, detail-oriented, highly responsive- Able to influence senior management- Strong leadership, change management and team working skills.- Resilience working under pressure- Technical: Google Docs, SQL (nice to have)- Experience to build and scale funnel functions as we grow our business.Responsible for business growth, ops efficiency and team's growth, including everything from people to process and strategy.- Relevant ops experience, especially at a high-growth company.- Ability to collaborate and work effectively across multiple levels, roles, and functions within the organization- Demonstrated ability to lead and influence cross-functional teams- Experience in analyzing and blending data from various sources, conducting analysis, compiling into an actionable plan and executing.- Experience managing people- Professional spoken and written English (Portuguese nice to have)- Hands on.Someone who will roll out their sleeves and wear multiple hats**Benefits****Our benefits for these positions are aligned with Mexican regulations and include**:Health Coverage - Major Medical Expenses InsurancePaid holidaysVacation Premium - 25%Life InsuranceFood voucherAguinaldo - 30 daysRemote Work Assistance