Application Support Analyst
hace 2 semanas
Job Profile:Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands.Vista's end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to optimize pricing and fleet movement.Your Responsibilities:**Application Support**- Provide proactive and reactive technical support, troubleshooting, issue resolution, and root cause analysis with an emphasis on deep investigation into complex issues through system and workflow analysis.- Collaborate with development teams on technical issues to ensure quick resolutions and mínimal operational disruptions.- Identify any opportunity for automations and address it according to the internal procedures.- Availability for on-call rotations that ensures business coverage out of hours.**User Assistance**- Address user inquiries and issue managing support tickets swiftly, fostering understanding and promoting self-service among users while documenting solution provided.**Technical Proficiency**- Utilize SQL and scripting skills to manage databases and support queries and reports.**Process Improvements**- Contribute to projects that enhance support team efficiency and scalability, employing strategic approaches to continuous improvement.- Provide Level 1/2 technical support for Vista Global's IT Ticket system, including incident and problem management.- Maintain a strong customer service ethic and customer-focused approach to resolving technical issues.Required Skills, Qualifications, and Experience:- Bachelor's degree in computer science, Information Technology, or a related field.- 2-5 years in Application Support role, particularly in environments that require rigorous problem-solving and issue resolution.- Strong SQL skills and familiarity with database management systems like Oracle, SQL Server, and MySQL.- Experience with cloud platforms (AWS, Azure) and monitoring systems (Datadog, Grafana, Kibana).- Proficiency in Incident and Problem Management.- Extensive experience in Ticketing Management systems to efficiently handle and prioritize support tickets and user inquiries.- Strong proficiency in SQL and PL/SQL and Database Management Systems (Oracle, MySQL)- Programming skills in Java or Python.- Testing frameworks (e.g., Cucumber/Selenium)- Database management systems: Oracle, SQL Server, MySQL.- Monitoring systems: Datadog, Grafana, Kibana.- Familiarity with Cloud computing: Amazon Web Services (AWS), Microsoft Azure.- Familiarity with operating systems: Windows, Linux, and macOS.
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Hybrid Application Support Analyst
hace 2 semanas
Xico, México Blackline A tiempo completoA leading finance automation company in Mexico City is seeking an experienced Application Support Analyst. This role involves handling customer support inquiries, troubleshooting issues, and working in a hybrid schedule. The ideal candidate has over 2 years of experience in customer support, especially in financial applications, and a Bachelor's degree. Join...
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Int Support Analyst
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Xico, México Aditi Latam A tiempo completoEn Aditi Consulting LATAM, estamos buscando un Support Analyst para formar parte de un proyecto estratégico para una empresa global líder en servicios tecnológicos.Trabajarás brindando soporte y mejoras sobre una plataforma de facturación utilizada por múltiples clientes, garantizando estabilidad, calidad y una excelente experiencia de usuario.Lo que...
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Int Support Analyst
hace 3 semanas
Xico, México Aditi Latam A tiempo completoEn Aditi Consulting LATAM, estamos buscando un Support Analyst para formar parte de un proyecto estratégico para una empresa global líder en servicios tecnológicos. Trabajarás brindando soporte y mejoras sobre una plataforma de facturación utilizada por múltiples clientes, garantizando estabilidad, calidad y una excelente experiencia de usuario. Lo que...
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Int Support Analyst
hace 3 semanas
Xico, México Aditi Latam A tiempo completoEn Aditi Consulting LATAM, estamos buscando un Support Analyst para formar parte de un proyecto estratégico para una empresa global líder en servicios tecnológicos. Trabajarás brindando soporte y mejoras sobre una plataforma de facturación utilizada por múltiples clientes, garantizando estabilidad, calidad y una excelente experiencia de usuario. Lo que...
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Int Support Analyst
hace 3 semanas
Xico, México Aditi Latam A tiempo completoEn Aditi Consulting LATAM, estamos buscando un Support Analyst para formar parte de un proyecto estratégico para una empresa global líder en servicios tecnológicos. Trabajarás brindando soporte y mejoras sobre una plataforma de facturación utilizada por múltiples clientes, garantizando estabilidad, calidad y una excelente experiencia de usuario. Lo que...
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Applications Support Analyst
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Xico, México Citi A tiempo completoA leading financial institution in Mexico City is seeking an Apps Support Intermediate Analyst to provide technical and business support for users.Candidates should have 2-5 years of experience, strong analytical and communication skills, and a bachelor's degree.This role involves problem-solving, overseeing application releases, and ensuring quality support...
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Application Support Analyst
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Xico, México Sync Talent A tiempo completo**Sync Tech** is seeking an **Application Support Analyst** for its Belgian client, a global leader in digitized supply chain planning.This company provides solutions to help businesses tackle complex planning challenges with efficiency and sustainability.Their software integrates advanced intelligence for rapid, informed decision-making across supply...
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Analyst Sap Retail Application Support
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Xico, México Gs Headhunter Latam A tiempo completo**Vacante para la empresa GS HEADHUNTER LATAM en Polanco -Miguel Hidalgo, Ciudad de México**:**Position Summary**:The Retail Application Support Analyst will have a technical background with Retail POS as well as ERP systemsImportant Non-Negotiable Considerations:The job is ON-SITE in Polanco for at least the first 3 months, after which it will transition...
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Xico, México Eclerx A tiempo completo**Application Support Engineer**- ___________________________________**Location**:Mexico**Type**:Full-time**Department**:Financial Markets- ___________________________________**Summary****Responsibilities**:- Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues.- Develop and enhance the SRE strategy to...
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P2P Analyst
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Xico, México Informa Global Support A tiempo completoCompany Description Informa is a leading business intelligence, academic publishing, knowledge and events business. We serve commercial, professional and academic communities by helping them connect and learn, and by creating and providing access to content and intelligence that helps people and businesses work smarter and make better decisions faster....
